CSC - Client Service Coordinators
2 months ago
Our Client Service Coordinators have the critical and demanding role of often being the first and the last friendly, welcoming and professional representatives of our practice. This can include, but is not limited to, meeting face to face, talking on the phone and involving clients in shared decision making.
BEST PRACTICES FOR CSCs:
Maintain a clean and orderly lobby and reception desk.
Review the schedule during the day so you can provide appropriate options to clients seeking both SDA appointments and future appointments whenever possible, say yes to your clients requests. ? Follow up on online appointment requests in a timely manner
Answer the phone with enthusiasm / empathy depending on the situation.
Ensure any messages or questions from the client are relayed to the doctor as quickly as possible. ? Set a realistic expectation for a return call with the client and ensure this is also communicated to the doctor.
Greet the client in a timely fashion and acknowledge the client and pet by name. ? Provide a warm greeting, with a friendly voice and a pleasant demeanor. ? Introduce yourself and make eye contact when speaking with the client.
Update clients on wait times or delays ? When possible, contact a client prior to their appointment time to inform them of any known delays and offer to reschedule their appointment or ask if theyd rather drop off ? If the client has been waiting for more than 5 minutes, apologize for their wait, provide them with an update to their expected wait time and the reason for the wait. For example, I am so sorry for your wait Ms. Smith. Dr. Anderson is running a little behind and is just finishing with her last room. Your Vet Tech, Alison, should be up in the next 5 minutes. ? If the client believes it is an emergency it IS an emergency at the very least ensure that a doctor or CVT does a brief exam to triage the severity of the pets condition immediately.
Page the treatment area to announce that the pet has arrived before checking in the client. Ex: Dr. Jones, Spot is here for his 3 oclock vaccine appointment. ? Alert the doctor and/or vet tech to any personalized information regarding the client and/or pet prior to doctor entering the room.
Ensure the client is scheduled with the primary care provider upon check-out for follow-up / next scheduled visit and when appointments are made via phone.
Make sure that either the doctor or the VA/VT has reviewed the exam report with the client if they havent, take the time to review it with them yourself. Dont hesitate to find a doctor or a VA/VT for a client who has questions you cant appropriately answer.
If checking out the client ask the client if he or she has any additional questions prior to leaving the hospital. Remind clients that they can always call back with questions and/or concerns. For example, Were we able to answer all your questions today? Please do not hesitate to call if you do have any additional questions or concerns regarding Fluffy's care."
Dont hesitate to take command of a difficult situation, confidently state when you need to get the doctor or the practice manager for assistance or lead the client into an exam room when necessary.
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Client Service Coordinator
8 months ago
Deerfield Beach, United States Banfield Full timeThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clien Client Service, Coordinator, Service, Animal Care, Retail, Client
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Client Service Coordinator
5 months ago
Myrtle Beach, United States Banfield Full timeSUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...
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Client Service Coordinator
5 months ago
Seal Beach, United States Banfield Pet Hospital Full timeOpening StatementClient Service CoordinatorSUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of...
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Clinical Services Coordinator, Advanced
4 weeks ago
Long Beach, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
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Long Beach, United States Blue Shield of California Full timeYour Role The Care Management Department is seeking a dedicated and compassionate Clinical Service Coordinator (CSC) to join our team. The Clinical Service Coordinator will report to the Supervisor of Care Operations. The CSC will play a vital role in outreach and engagement efforts with our members, introducing them to care management services, and...
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Clinical Services Coordinator, Intermediate
4 weeks ago
Long Beach, United States Blue Shield of California Full timeYour Role The clinical services coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
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Clinical Services Coordinator, Intermediate
2 months ago
Long Beach, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the Supervisor of Promise Medi-Cal Care Management. This individual will interact telephonically and electronically with members and providers as per established protocol or direction to ensure that members are effectively and efficiently managed through the outreach, engagement, and...
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Clinical Services Coordinator, Intermediate
2 weeks ago
Long Beach, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the Supervisor of Promise Medi-Cal Care Management. This individual will interact telephonically and electronically with members and providers as per established protocol or direction to ensure that members are effectively and efficiently managed through the outreach, engagement, and...
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Clinical Services Coordinator, Advanced
2 days ago
Long Beach, United States Blue Shield of California Full timeYour RoleThe Clinical Services Coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
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Clinical Services Coordinator, Advanced
4 weeks ago
Long Beach, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
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Clinical Services Coordinator, Advanced
4 weeks ago
Long Beach, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
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Clinical Services Coordinator, Advanced
2 days ago
Long Beach, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
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Clinical Services Coordinator, Advanced
3 weeks ago
Long Beach, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
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Clinical Services Coordinator, Advanced
4 weeks ago
Long Beach, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
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Clinical Services Coordinator, Intermediate
2 days ago
Long Beach, United States Blue Shield of California Full timeYour RoleThe Care Management Department is seeking a dedicated and compassionate Clinical Service Coordinator (CSC) to join our team. The Clinical Service Coordinator will report to the Supervisor of Care Operations. The CSC will play a vital role in outreach and engagement efforts with our members, introducing them to care management services, and...
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Clinical Services Coordinator, Intermediate
2 days ago
Long Beach, United States Blue Shield of California Full timeYour Role The Care Management Department is seeking a dedicated and compassionate Clinical Service Coordinator (CSC) to join our team. The Clinical Service Coordinator will report to the Supervisor of Care Operations. The CSC will play a vital role in outreach and engagement efforts with our members, introducing them to care management services, and...
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Clinical Services Coordinator, Intermediate
9 hours ago
Long Beach, United States Blue Shield of California Full timeYour Role The Care Management Department is seeking a dedicated and compassionate Clinical Service Coordinator (CSC) to join our team. The Clinical Service Coordinator will report to the Supervisor of Care Operations. The CSC will play a vital role in outreach and engagement efforts with our members, introducing them to care management services, and...
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Clinical Services Coordinator, Intermediate
2 days ago
Long Beach, United States Blue Shield of California Full timeYour Role The Care Management Department is seeking a dedicated and compassionate Clinical Service Coordinator (CSC) to join our team. The Clinical Service Coordinator will report to the Supervisor of Care Operations. The CSC will play a vital role in outreach and engagement efforts with our members, introducing them to care management services, and...
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Clinical Services Coordinator, Intermediate
2 days ago
Long Beach, United States Blue Shield of California Full timeYour Role The Care Management Department is seeking a dedicated and compassionate Clinical Service Coordinator (CSC) to join our team. The Clinical Service Coordinator will report to the Supervisor of Care Operations. The CSC will play a vital role in outreach and engagement efforts with our members, introducing them to care management services, and...
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Clinical Services Coordinator, Intermediate
4 weeks ago
Long Beach, United States Blue Shield of California Full timeYour Role The clinical services coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
