General Manager

2 weeks ago

Venice, United States MarineMax Full time
OVERVIEW: The General Manager is responsible for ensuring successful dealership operations including sales, service, financial profitability, overall Team development as well as increasing community relations and MarineMax market share.

KEY TASKS:
  • Enthusiastically embrace the MarineMax values and mission statement, effectively conveying these to all Team Members through your example.
  • Supervisory responsibilities include: interviewing, hiring, training and developing team members; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Consult with Human Resources to ensure all requirements are met before taking any employment actions.
  • Continually "TopGrade" your team, working with Human Resources to manage any necessary changes.
  • Assist staff with the sales effort, including explaining features, demonstrating operation of boat, suggesting optional equipment, etc. to customers and prospects.
  • Manage deals, adhering to the MarineMax One Price strategy.
  • Ensure the MarineMax commission guidelines, as they apply to "One Price", are adhered to.
  • Collaborate, as needed, with your Regional President to avoid any inventory, new or used, becoming "aged".
  • Maintain an acceptable FANS score by ensuring the needs of our customers are met and their expectations are exceeded by delivering and maintaining a quality product.
  • Ensure profitability of dealership(s) by maintaining adequate and appropriate staff, financial analysis, managing SG&A, accomplishing sales goals and ensuring customer satisfaction.
  • Resolve customer complaints or concerns and explore ways to better serve our customers. Once resolved ensure processes are modified in order to avoid a repeated complaint.
  • Analyze financial statement and identify areas for improvement, notify your Regional President of all areas for improvement and make recommendations to realize these improvements.
  • Recommend or approve budget, expenditures and appropriations
  • Analyze operating and administrative procedures for all departments in an effort to assess and increase efficiency, effectiveness, and productivity.
  • Work with Products Department and Regional President to manage inventory.
  • Participate in the professional development of your team via leadership and appropriate training programs; implementing relevant training programs for all appropriate Team Members. Utilizing the IDP (Individual Development Plan), and other resources available through the HR Department.
  • Attend meetings and contribute to company strategy and policy making as required.
  • Assist in establishing annual commitments and forecasting; order products, review production, distribution and invoicing, and improve inventory.
  • Coordinate, execute and attend boat shows and other off-site promotional opportunities.
  • Strategic planning of marketing efforts to maximize market share results.
  • Oversee facility management and all compliance issues with local, state and national regulatory agencies i.e. OSHA, EPA.
  • Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.
  • Communicate upward the market trends, customer attitudes, competitive intelligence and needs of the sales and service operations.
  • Other duties as assigned.
KEY RESULT AREAS:
  • Profitability of the dealership
  • FANS Scores
  • Aged Inventory
  • Sales Margins
  • SG & A
  • Leadership, staff training/motivation, and Topgrading
  • Safety Records
  • Effectively resolve customer issues
  • Timeliness and accuracy of paperwork
  • Effectiveness of cost controls
  • Enhanced customer relations

*MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

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