Contact Center Representative | Wichita, KS

2 months ago


Wichita, United States MCI Careers Full time

LOCATION:
Wichita, KS

JOB TYPE:
Full-Time & Part-Time

PAY TYPES:
Hourly + Bonus

SALARY:
$11.00 - $14.00 / hour

BENEFITS & PERKS:
LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS:
No Resume Required, Entry-Level

POSITION OVERVIEW:

CONTACT CENTER REPRESENTATIVE | WICHITA, KS

We are looking for contact center representatives in the Wichita, KS area to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work directly with customers to respond to inquiries, manage complaints, troubleshoot customer service problems, and upsell customers on new products and services.

There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job.

Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position located in Wichita, KS 67209. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------:
... POSITION RESPONSIBILITIES:

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problems solving and effective call handling
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for the customer
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements


CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience


CONDITIONS OF EMPLOYMENT:

All MCI Locations

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.


COMPENSATION DETAILS:

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests


PHYSICAL REQUIREMENTS:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION:

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY:

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY):

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER:

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

REGARDING COVID-19:

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

For more information on MCIs response to COVID-19 please visit www.mci.world/covid-19.



  • Wichita, United States MCI Military Recruitment Full time

    POSITION OVERVIEW: CONTACT CENTER REPRESENTATIVE | WICHITA, KS We are looking for contact center representatives in the Wichita, KS area to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work directly with customers to respond to inquiries, manage complaints, troubleshoot customer...


  • Wichita, Kansas, United States MCI Careers Full time

    Job Title: Wichita Contact Center RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Wichita Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...


  • Wichita, Kansas, United States Benjamin Franklin Plumbing of Wichita, KS Full time

    At Benjamin Franklin Plumbing of Wichita, KS, we are seeking a skilled Plumbing Service Representative to join our team. As a key member of our customer service team, you will be responsible for answering incoming client telephone calls, supervising and dispatching scheduled service and maintenance calls, and reporting to the Call Center Manager.The ideal...


  • Wichita Falls, Texas, United States Interim HealthCare of Wichita Full time

    Certified Nursing Assistant (CNA) RoleInterim HealthCare Staffing is seeking a compassionate and skilled Certified Nursing Assistant (CNA) to join our team in Wichita, KS. As a CNA, you will play a vital role in providing high-quality patient care in facilities such as nursing homes, assisted living facilities, rehabilitation centers, and...


  • Wichita, Kansas, United States MCI Careers Full time

    **Job Title:** Customer Service Team Lead - Wichita, KS**Job Summary:** We are seeking an experienced Customer Service Team Lead to oversee and coordinate the daily operations of our customer service team in Wichita, KS. As a key member of our team, you will be responsible for ensuring that customer inquiries and concerns are addressed promptly and...


  • Wichita, United States Archway Physician Recruitment Full time

    **Dermatology opening in Wichita, KS*** Full-time, permanent opening* Joining an established, multi-specialty group* Specialties include Dermatology, Gastroenterology, Plastic Surgery, and Pathology* Group has multiple clinics throughout Northeast Kansas* Joining the Wichita Clinic, which focuses on Dermatology* Clinic offers the latest in medical and...


  • wichita, United States Marvel Medical Staffing Full time

    Specialty: CT TechLocation: Wichita, KSStart date: ASAPDuration: 13 weeksShift type: NightsWeekly gross pay: Contact us for more information!


  • Wichita, United States Marvel Medical Staffing Full time

    Specialty: CT TechLocation: Wichita, KSStart date: ASAPDuration: 13 weeksShift type: NightsWeekly gross pay: Contact us for more information!


  • wichita, United States Marvel Medical Staffing Full time

    Specialty: MRI TechLocation: Wichita, KSStart date: ASAPShifts per week:Duration: 13 weeksShift type: DaysWeekly gross pay: Contact us for more information!


  • wichita, United States Marvel Medical Staffing Full time

    Specialty: Rad TechLocation: Wichita, KSStart date: ASAPShifts per week:Duration: 13 weeksShift type: NightsWeekly gross pay: Contact us for more information!


  • Wichita, United States Marvel Medical Staffing Full time

    Specialty: Rad TechLocation: Wichita, KSStart date: ASAPShifts per week: Duration: 13 weeksShift type: NightsWeekly gross pay: Contact us for more information!


  • Wichita, United States Marvel Medical Staffing Full time

    Specialty: MRI TechLocation: Wichita, KSStart date: ASAPShifts per week: Duration: 13 weeksShift type: NightsWeekly gross pay: Contact us for more information!


  • Wichita, United States Marvel Medical Staffing Full time

    Specialty: MRI TechLocation: Wichita, KSStart date: ASAPShifts per week: Duration: 13 weeksShift type: DaysWeekly gross pay: Contact us for more information!


  • Wichita, Kansas, United States HCA Physician Recruitment Full time

    About the OpportunityHCA Physician Recruitment is seeking a critical care trained physician to join our team at Wesley Medical Center in Wichita, KS. As a staff intensivist, you will be part of a dynamic team providing high-quality patient care in our 26-bed CCU, including 8-14 Neuro ICU beds.Key ResponsibilitiesProvide critical care services to patients in...

  • Dentist - Wichita, KS

    4 months ago


    Wichita, United States The Doc Hunters Full time

    Job Description Dentist Needed in Wichita, KS Hero Practice Services is a well-established dental group with clinics across the Midwest. They are growing and looking for a skilled dentist to join their teams. The ideal candidate should have a passion for providing high-quality dental care to our patients and be committed to delivering exceptional customer...


  • Wichita, Kansas, United States Children's Mercy Hospital (MO) Full time

    Division of Endocrinology and Diabetes OpportunityThe Division of Endocrinology and Diabetes at Children's Mercy Kansas City is recruiting a fellowship-trained, board-certified/board-eligible pediatric endocrinologist to join our team in Wichita, Kansas. This clinical position allows for opportunities in clinical research, and educational opportunities are...


  • Wichita, United States Steris Corporation Full time

    Steris Corporation - Wichita, KS, US, 67202 [Repair Technician] As a Technician at Steris Corporation, you'll: Perform repairs on surgical devices and medical instruments; Inspect devices to determine what type of repair and/or adjustment is required; Disassemble malfunctioning medical devices and instruments or equipment; Replace or repair defective parts;...


  • Wichita, United States Summit Recruiting Group LLC Full time

    Dermatology opening: Wichita, KS About the Job - Full-time- Permanent- Employed- Excellent opportunity for talented and personable dermatologist to join existing dermatologist in multi-specialty group- Compensation consists of base pay + incentive based on production- Practice can be set to accommodate lifestyle- Looking for someone wanting great opportunity...


  • Wichita, Kansas, United States HCA Physician Recruitment Full time

    Join Our Team of Critical Care ProfessionalsAt HCA Physician Recruitment, we are seeking a highly skilled Critical Care Physician to join our team at Wesley Medical Center in Wichita, KS. As a Critical Care Specialist, you will be responsible for providing high-quality patient care in our 26-bed CCU, including 8-14 Neuro ICU beds. Our team is dedicated to...


  • Wichita, United States Bogue Animal Hospital Full time

    Who we are:: Bogue Animal Hospital is an AAHA accredited companion animal hospital serving the Wichita, KS area since 1930. We are a full-service practice dedicated to providing exceptional veterinary care for all pets. We are seeking a Full-Time Veterinarian to join our well established, modern practice. This is an outstanding opportunity for veterinarians...