Call Center Agent
9 hours ago
Department: Setup Winks
Employment Type: Full Time
Location: Las Vegas
Compensation: $17.45 - $23.00 / hour
Description
Position Title: Call Center Agent
Department: Customer Service
Location: Las Vegas, NV
Employment Type: Full-Time
Job Summary:
We are seeking a Call Center Agent to join our customer service team. As a Call Center Agent, you will be the primary point of contact for customers, providing support, answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, empathetic, and solutions-driven, capable of handling high volumes of calls and maintaining professionalism under pressure.
- Customer Support: Answer inbound calls and respond to customer inquiries regarding products, services, billing, technical support, and general concerns.
- Problem Resolution: Identify and resolve customer complaints or escalate issues when necessary, ensuring timely and satisfactory resolutions.
- Customer Data: Accurately document customer interactions, details of inquiries, complaints, and the actions taken using company systems.
- Follow-up: Make outbound follow-up calls to customers, when necessary, to ensure issue resolution and customer satisfaction.
- Product Knowledge: Stay informed on company products, services, and policies to provide accurate information to customers.
- Performance Targets: Meet or exceed call handling, customer satisfaction, and other performance metrics as set by the management.
- Team Collaboration: Work closely with other call center agents, supervisors, and departments to ensure a seamless customer service experience.
- Adherence to Protocols: Follow all company policies, procedures, and regulatory guidelines during customer interactions.
- Customer Support: Answer inbound calls and respond to customer inquiries regarding products, services, billing, technical support, and general concerns.
- Problem Resolution: Identify and resolve customer complaints or escalate issues when necessary, ensuring timely and satisfactory resolutions.
- Customer Data: Accurately document customer interactions, details of inquiries, complaints, and the actions taken using company systems.
- Product Knowledge: Stay informed on company products, services, and policies to provide accurate information to customers.
- Performance Targets: Meet or exceed call handling, customer satisfaction, and other performance metrics as set by the management.
- Team Collaboration: Work closely with other call center agents, supervisors, and departments to ensure a seamless customer service experience.
- Adherence to Protocols: Follow all company policies, procedures, and regulatory guidelines during customer interactions.
- High school diploma or equivalent; a college degree is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Ability to remain calm and empathetic under pressure.
- Proficient in using computers, call center software, and customer management systems.
- Strong time management and multitasking abilities.
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
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