Customer Services Representative

1 week ago

Los Angeles, United States Auxiliary Services Corporation Full time

Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

In the ever-expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.

We are seeking a Customer Services Representative to join our rapidly growing team.

The Opportunity:

The Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Transportation team, you will take pride in providing the best customer service and maintaining the Universitys high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today

The Accountabilities:

  • Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor.

  • Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refer to appropriate person or department as needed, and/or arranges for service. Gather data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request.

  • Train, schedule, assign, and prioritize workloads. Interpret operating policies and procedures. Ensure timely completion of departments work. May lead student workers.

  • Mails/messages daily for essential updates with regard to repairs and duties.

  • Inspect all vehicle gates daily at university?owned properties for proper operation and perform preventive maintenance with minor repairs if required.

  • Pick up income at pay stations and parking meters, download audit reports, and repair if required.

  • Meet with vendors for major repairs.

  • Repair and install all signage throughout the university?owned properties.

  • Paint and remove graffiti at parking facilities.

  • Check all gate entrance (kiosks) for water and supplies.

  • Provide university village coverage on a daily basis.

  • Assist with mobile duties.

  • Opening and closing of USC HSC/UPC campus.

  • Non key vehicle entries.

  • Vehicle battery assistance.

  • Barricade and cone off for special details.

  • Assist with duties related to all special events.

  • Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

  • Education: High School Diploma.

  • Experience: 1 year.

  • Expertise:

    • Experience in a fast-paced customer service environment.

    • Demonstrated customer service and interpersonal skills.

    • Ability to communicate effectively in English.

    • Presents oneself professionally, in line with higher education environment.

    • Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.

    • In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USCs Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

Other Qualifications:

  • Basic mechanical and electrical troubleshooting skills.

  • Ability to communicate professionally and work in a team environment.

  • Have good analytical skills and should be keen to take initiatives.

  • Hands on experience in technology is a plus.

What We Prefer:

  • Bachelors Degree.

  • 2 years of experience in a fast-paced environment.

  • Ability to oversee student, temporary, and/or resource workers.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit benefits.usc.edu.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us

FIGHT ON

The hourly rate range for this position is $18.86 - $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum education Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience Minimum Field of Expertise: Customer service

  • Customer Service Representative

    4 weeks ago

    Los Angeles, United States Caliber Collision Repair Services Full time

    Service Center. Los Angeles - Downtown. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to Customer Service Representative, Customer Service, Representative, Retail, Service

  • Lead Customer Service Representative

    3 days ago

    Los Angeles, United States Auxiliary Services Corporation Full time

    Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate. USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses...

  • Customer Service Representative-Film

    2 weeks ago

    Los Angeles, United States Breakdown Services Full time

    Breakdown Services is the industry leader in our sector providing essential services for Studios and Networks, Casting Directors, Talent Representatives, Actors and Filmmakers. We design and develop software and services to streamline and secure the casting process from the Breakdown to the booking. Over 97% of all professional film, tv, theatre, commercial...

  • Customer Service Representative-Film

    2 weeks ago

    Los Angeles, United States Breakdown Services Full time

    Breakdown Services is the industry leader in our sector providing essential services for Studios and Networks, Casting Directors, Talent Representatives, Actors and Filmmakers. We design and develop software and services to streamline and secure the casting process from the Breakdown to the booking. Over 97% of all professional film, tv, theatre, commercial...

  • Customer Service Representative-Film

    4 weeks ago

    Los Angeles, United States Breakdown Services Full time

    Job DescriptionJob DescriptionBreakdown Services is the industry leader in our sector providing essential services for Studios and Networks, Casting Directors, Talent Representatives, Actors and Filmmakers.We design and develop software and services to streamline and secure the casting process from the Breakdown to the booking. Over 97% of all professional...

  • Customer Service Representative-Film

    2 weeks ago

    Los Angeles, United States Breakdown Services Full time $17

    Job DescriptionJob DescriptionBreakdown Services is the industry leader in our sector providing essential services for Studios and Networks, Casting Directors, Talent Representatives, Actors and Filmmakers.We design and develop software and services to streamline and secure the casting process from the Breakdown to the booking. Over 97% of all professional...

  • Customer Service Representative-Film

    7 days ago

    Los Angeles, United States Breakdown Services Full time

    Breakdown Services is the industry leader in our sector providing essential services for Studios and Networks, Casting Directors, Talent Representatives, Actors and Filmmakers. We design and develop software and services to streamline and secure the casting process from the Breakdown to the booking. Over 97% of all professional film, tv, theatre, commercial...

  • Customer Service Representative-Film

    1 week ago

    Los Angeles, United States Breakdown Services Full time

    Breakdown Services is the industry leader in our sector providing essential services for Studios and Networks, Casting Directors, Talent Representatives, Actors and Filmmakers. We design and develop software and services to streamline and secure the casting process from the Breakdown to the booking. Over 97% of all professional film, tv, theatre, commercial...

  • Customer Service Representative

    2 months ago

    Los Angeles, United States Airport Marina Honda Full time

    Airport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative. * The ideal candidate will be professional and positive, with a very friendly and outgoing attitude. * The Customer Service Representative is responsible for ensuring customer satisfaction and communicating with our service...

  • Customer Service Representative

    1 month ago

    Los Angeles, United States AMPM CAR RENTAL Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativePosition Type: Full time And Part time position in office available (no remote)Location: Los Angeles International Airport (LAX)Work Authorization: Legal to work in United states (No sponsorship provided)Number of Openings: 6 openings available (3 for Indoor Representatives, 3 for...

  • Customer Service Representative

    4 days ago

    Los Angeles, California, United States OMI Inc. Full time

    Job OverviewAre you looking for a fresh start in a dynamic business environment? OMI Inc. is seeking a highly motivated and customer-focused individual to join our team as a Full Time Customer Service Representative.As a key member of our customer service team, you will have the opportunity to work with nationally recognized telecommunications companies,...

  • Customer Service Representative

    2 weeks ago

    Los Angeles, California, United States GINO CORPORATION Full time

    About the RoleGino Corporation is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction with our products and services.Key ResponsibilitiesManage large volumes of customer...

  • Customer Service Representative

    2 months ago

    Los Angeles, United States University of Southern California Full time

    Capitalizing on over 140 years of history and tradition in downtown Los Angeles, the University of Southern California (USC) has embarked on an unprecedented period of expansion. USC is now poised to take its place as the preeminent research institut Customer Service, Customer Service Representative, Representative, Business Services, Diversity, Education,...

  • Customer Service Representative-Film Industry Expert

    6 days ago

    Los Angeles, California, United States Breakdown Services Full time

    About Breakdown ServicesWe are a leading provider of essential services for the film and television industry, offering innovative solutions to streamline and secure the casting process. Our secure, end-to-end ecosystem has been trusted by over 97% of professional film, tv, theatre, commercial, and voice projects in North America.Job DescriptionWe are seeking...

  • Customer Service Representative

    2 weeks ago

    Los Angeles, California, United States GINO CORPORATION Full time

    About the Role:Gino Corporation is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction.Key Responsibilities:Manage large volumes of customer inquiries via phone, email,...

  • Customer Service Representative

    4 days ago

    Los Angeles, California, United States OMI Inc. Full time

    Job OverviewAre you looking for a fresh start in a dynamic business environment? OMI Inc. is seeking a highly motivated and customer-focused individual to join our team as a Full Time Customer Service Representative.As a key member of our customer service team, you will have the opportunity to work with nationally recognized telecommunications companies,...

  • Customer Service Representative

    1 month ago

    Los Angeles, United States IDB Bank - Israel Discount Bank Of New York Full time

    Manage all administrative aspects of boarding new and renewed loans, including:Ensuring that KYC documentation is complete for new loans;Manage the process of crediting loan application fees to the appropriate general ledger account, authorizing paym Customer Service Representative, Customer Service, Representative, Officer, Operations, Retail, Banking

  • Customer Service Representative

    3 weeks ago

    Los Angeles, United States Individual FoodService Full time

    F&W Distribution, LLC is looking for a customer service representative to join our team in our office. This person will drive customer satisfaction by fielding inquiries, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: ...

  • Customer Service Representative

    3 months ago

    Los Angeles, United States Airport Marina Honda Full time

    Job DescriptionJob DescriptionAirport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative. The ideal candidate will be professional and positive, with a very friendly and outgoing attitude. The Customer Service Representative is responsible for ensuring customer satisfaction and...

  • Customer Service Representative

    4 weeks ago

    Los Angeles, United States Individual FoodService Full time

    Job DescriptionJob DescriptionF&W Distribution, LLC is looking for a customer service representative to join our team in our office. This person will drive customer satisfaction by fielding inquiries, and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer...