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Housekeeping Room Attendant Part-time

3 months ago

Philadelphia, United States Rivers Casino Full time
Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

  • Smile, display energy and open body language
  • Proactively greet team members and guests, initiating interaction to provide service
  • Always use a positive parting remark to end the conversation
Essential Job Functions:
  • Perform a variety of cleaning activities which include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms daily.
  • Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
  • Provide necessary linen and amenities to guests in accordance with the guest room legend.
  • Assist in the movement of linen throughout the hotel.
  • Leave rooms in uniform arrangement as determined by the Housekeeping management team and make sure the room/door is securely closed and locked.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Respond to guest requests in a timely and professional manner
  • Maintain professional etiquette with all guests and team members
  • Report any damage, hazards, repairs, and strangers in assigned areas.
  • Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item.
  • Assist house attendant in cleaning and maintaining the public areas as needed.
  • Clean all corridors and service areas.
  • Must follow all disinfecting and sanitizing policies
  • Restock the cart at the end of your shift and organize the closet/ workspace to prepare for the next day.
  • Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Informs management of all suspicious activity during the course of your shift.
  • Responsible for knowing hotel emergency procedures
  • Responsible for following standard operating procedures and safety regulations
  • Be knowledgeable of all hotel and casino services, features and amenities.
  • Consistently offers professional, engaging and friendly service
  • Comply with quality assurance expectations, standards and hotel rating guidelines.
  • Other duties as assigned
Qualifications:
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Previous cleaning experience preferred
  • Ability to work in a fast-paced environment
  • Ability to perform job functions with attention to detail speed and accuracy
  • Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned
  • Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
  • Ability to scrub and scour surfaces extending arms overhead to perform cleaning tasks and work in confined spaces.
  • Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
  • Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
  • Ability to communicate with Team members and guests
  • Ability to be a TEAM player
  • Must be able to work flexible shifts including nights, weekends, and holidays.


Physical and Mental Demands:
  • Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
  • Must occasionally move and lift up to 50 pounds.
  • Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire work day.
  • Must be able to push, pull and move levers, equipment and furniture throughout a shift.
  • Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
  • Ability to successfully fulfill the pre-employment process
  • Ability to obtain and maintain all necessary licensing

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