Housekeeping House Attendant

2 months ago

Philadelphia, United States Rivers Casino Full time
Summary: Housekeeping House Attendants maintain cleanliness and appearance of the hotel, public spaces, back of the house areas, handle guest room requests and movement of laundry.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

  • Smile, display energy and open body language
  • Proactively greet team members and guests, initiating interaction to provide service
  • Always use a positive parting remark to end the conversation
Essential Job Functions:
  • Perform a variety of cleaning activities which include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms and public spaces daily.
  • Replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
  • Provide necessary linen and amenities to guests in accordance with the guest room legend.
  • Leave rooms in uniform arrangement as determined by housekeeping management and make sure the door is closed and the room is locked.
  • Ensure special requests are noted and fulfilled
  • Meet, unload and check in laundry daily
  • Move laundry to designated areas and disperse as needed
  • Report any damage, hazards, repairs, and strangers in assigned areas.
  • Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item.
  • Responsible for cleanliness of public restrooms on various floors.
  • Constant cleaning of very active public space including the main lobby, restaurant areas, elevator banks and front driveway
  • Clean all corridors and service areas.
  • Clean and sanitize the fitness room
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Informs management of all suspicious activity during the course of your shift.
  • Responsible for knowing hotel emergency procedures
  • Consistently offers professional, engaging and friendly service
  • Comply with quality assurance expectations, standards and hotel rating guidelines.
  • Other duties as assigned
  • As needed deliver guest newspapers, messages, packages, amenities or other items requested by guests or team members
  • Maintain presence during peak traffic periods
  • Greet guests in hallways and public areas in a pleasant and friendly manner and offering assistance
Qualifications:
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Previous cleaning experience preferred
  • Exceptional communication skills and enjoy caring for others and working in a fast-paced environment.
  • Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitality
  • Ability to work in a fast-paced environment
  • Ability to perform job functions with attention to detail speed and accuracy
  • Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
  • Ability to communicate with Team members and guests
  • Ability to be a TEAM player
  • Must be able to work flexible shifts including nights, weekends, and holidays.
Physical and Mental Demands:
  • Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
  • Must occasionally move and lift up to 50 pounds.
  • Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire work day.
  • Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
  • Ability to successfully fulfill the pre-employment process
  • Ability to obtain and maintain all necessary licensing

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