Hotel Night Auditor

2 weeks ago


Greenville, United States Harlow's Casino Resort & Spa Full time

Creates 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations; Give personal attention, takes personal responsibility and uses teamwork; Listens and apologizes with empathy, finds a solution and follow through when resolving guest problems; Assumes the responsibility to notice when the guest is not satisfied and finds a resolution. Greet, register, and assign rooms to hotel guests; Thorough knowledge and demonstration of "FACE" at every guest interaction; Inputting and retrieving information from the computer; confirmation and accuracy of guest information and room rate;Keep records of room availability and guests' accounts on computer; Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages and promotions; Compute bills and collect payments;Make and confirm reservations;Issue room keys, provide guest location of room and property amenities and relay instructions to bellhops;Answer PBX calls and route call to proper extension.Verify guest identification and establish how the guest will pay for the accommodations; Knowledge and awareness of self-excluded guests issued by MS Gaming; Promote guest loyalty by encouraging sign up to Premiere Card loyalty program;

Marketing offer reservations and check in, enroll new members, update member profiles, issue premiere cards and ensure confidentiality of all information.


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