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Solutions Engineer

2 months ago


Little Ferry, United States Aidaptive Full time

About the Solutions Engineer Position

We're looking for a qualified Solutions Engineer to oversee and address our customers' technical needs. You will provide accurate, professional service before and after the point of sale, ensuring customer satisfaction.

As a Solutions Engineer, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to reach clear goals.

Ultimately, you'll be tasked with providing technical, product, and business knowledge to support the sales process and strengthen customer relationships.

Solutions EngineerResponsibilities

Provide technical support for customers to support pre-sales and post-sales processes

Address all product-related queries on time

Train customers to use products successfully

Give developers with clients' feedback to help identify potential new features or products

Report on product performance

Identify solutions to reduce support costs

Analyze customers' needs and recommend upgrades or additional features to meet their requirements

Communicate with the sales department to win new business and increase sales

Build best practices

Keep track of sales performance metrics

Solutions Engineer Requirements

Some work experience as a Technical account manager

Solid technical background with hands-on expertise in digital technologies

Familiarity with software and front-end development

The ability to understand customers' needs and suggest timely solutions

Outstanding verbal and written communication skills

Strong analytical and problem-solving skills

BSc degree in Computer Science or relevant field

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