Service Writer

5 days ago

Dearborn, United States JobRialto Full time
Job Summary:

The Service Writer serves as the primary point of contact for customers, ensuring high-quality customer service and promoting business growth at the branch location. This role involves managing customer relationships, analyzing customer needs, creating work orders, preparing repair plans, and ensuring customer satisfaction through effective communication and service coordination.

Key Responsibilities:
  • Customer Interaction: Serve as the primary contact for customers, both over the phone and at the branch, developing and maintaining positive relationships with key customers.
  • Work Order Management: Analyze customer needs, gather relevant information, and open work orders. Provide accurate quotes, develop repair plans, and schedule work.
  • Repair Plan Development: Create detailed work orders, including diagnostic plans, quotes, and repair plans. Determine the length of repairs based on parts and labor availability and review plans with the Service Supervisor/Team Lead before contacting the customer.
  • Scheduling and Coordination: Work closely with the Service Supervisor and/or Team Lead to schedule job assignments and manage repair timelines.
  • Customer Issue Resolution: Develop strong customer relationships and resolve concerns regarding warranties (Client or distributor), explaining charges and repair processes.
  • Performance Monitoring: Monitor key performance metrics for the workshop, such as labor productivity and customer satisfaction, and assist in achieving service goals.
Required Qualifications:
  • Proven customer-facing skills with a focus on building relationships and providing excellent service.
  • Experience in a dealership or similar service environment is highly preferred.
  • Proficiency with computer systems and software, including service management tools and basic office applications.
Preferred Qualifications:
  • Previous experience in a service writer or similar customer service role in the automotive or heavy equipment industry.
  • Familiarity with Client or distributor warranties is a plus.
  • Knowledge of repair processes, parts ordering, and job scheduling.
Soft Skills:
  • Strong communication and interpersonal skills, with the ability to effectively manage customer relationships and resolve concerns.
  • Detail-oriented with excellent organizational skills to manage multiple work orders and repair schedules.
  • Ability to work collaboratively with service teams and supervisors to ensure timely and efficient repair services.
  • Problem-solving mindset to address customer inquiries and service challenges proactively.
Education:
  • High school diploma or equivalent required. Additional training or certification in automotive or service-related fields is a plus.

Location-

3760 Wyoming Avenue

Dearborn

MI

USA

48120

Education: High School

  • Service Writer Lead

    7 days ago

    Dearborn, Michigan, United States Prestige Career Solutions Full time

    Prestige Career Solutions is seeking a skilled Service Writer to join our team.About the Role:The Service Writer serves as the primary point of contact for customers, ensuring high-quality customer service and promoting business growth at the branch location. This role involves managing customer relationships, analyzing customer needs, creating work orders,...

  • Service Writer

    4 days ago

    Dearborn, United States ICONMA Full time

    Our Client, a Global Power Technology Leader company, is looking for a Service Writer for their Dearborn, MI location. Responsibilities: Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Analyze customers needs, gathers pertinent information, and opens work...

  • Automotive Service Specialist

    7 days ago

    Dearborn, Michigan, United States Cynet Systems Full time

    Job Title:Service WriterJob Summary:We are seeking a skilled Service Writer to join our team at Cynet Systems in Dearborn, MI. As a Service Writer, you will be responsible for serving as the primary point of contact with customers, developing positive relationships, and ensuring excellent customer service.Key Responsibilities:Serves as the primary point of...

  • Car Sales and Service Coordinator

    6 days ago

    Dearborn, Michigan, United States Cynet Systems Full time

    Job Description:Cynet Systems is looking for a skilled Service Writer to join our team in Dearborn, MI. As a Service Writer, you will serve as the primary point of contact with customers, develop positive relationships, and ensure excellent customer service.Key Job Responsibilities:Serve as the primary point of contact with customers, either on the phone or...

  • Service Writer

    5 days ago

    Dearborn, United States Cynet Systems Full time

    Job Description: Responsibilities: Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. nalyze customers needs, gather pertinent information, and open work orders. Provides quotes, develops claims, prepares repair plans, schedules work, and provides status...

  • Service Coordinator

    4 days ago

    Dearborn, Michigan, United States JobsRUs Full time

    Dearborn, MI-based JobsRUs is seeking a highly skilled Service Writer to join their team. This role offers an attractive compensation package, with an estimated salary of $54,400 per year (based on 26-28 hours/week at $26-$28/hour).About the RoleThis full-time position involves serving as the primary customer contact to promote quality customer service and...

  • Vehicle Repair Coordinator

    7 days ago

    Dearborn, Michigan, United States Prestige Career Solutions Full time

    Prestige Career Solutions is a leading provider of career solutions in the automotive industry. We are committed to helping our customers achieve their career goals while delivering exceptional service and support. As a Service Writer at Prestige Career Solutions, you will play a critical role in delivering exceptional customer experiences and driving...

  • Service Call Coorddinator II

    4 weeks ago

    Dearborn Heights, United States Fleet Services by Cox Automotive Full time

    Fleet Services by Cox Automotive keeps your fleet moving. Headquartered in Indianapolis, Fleet Services by Cox Automotive (FCSA) has grown to become one of the largest fleet maintenance companies in the country. FCSA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium,...

  • Service Call Coorddinator II

    1 month ago

    Dearborn Heights, United States Fleet Services by Cox Automotive Full time

    Fleet Services by Cox Automotive keeps your fleet moving. Headquartered in Indianapolis, Fleet Services by Cox Automotive (FCSA) has grown to become one of the largest fleet maintenance companies in the country. FCSA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium,...