Automotive Service Specialist

6 days ago


Dearborn, Michigan, United States Cynet Systems Full time
Job Title:

Service Writer

Job Summary:

We are seeking a skilled Service Writer to join our team at Cynet Systems in Dearborn, MI. As a Service Writer, you will be responsible for serving as the primary point of contact with customers, developing positive relationships, and ensuring excellent customer service.

Key Responsibilities:
  • Serves as the primary point of contact with customers, either on the phone or at the branch, developing positive relationships and providing exceptional customer service.
  • Analyzes customers' needs, gathers pertinent information, and opens work orders.
  • Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updates to customers on repair work.
  • Creates complex work orders, including diagnostic plans, quotes, and repair plans, by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
  • Works with the Service Supervisor and/or Team Lead to schedule job assignments.
  • Develops positive relationships with key customers, resolves customer concerns regarding Clients' or distributor warranties, and explains charges to customers.
  • Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
Requirements:
  • Worked in a customer service or generator repair sales experience.
  • High school diploma or equivalent required.
  • 2 Years of experience.
Estimated Salary:

$55,000 - $65,000 per year, depending on experience.



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