Customer Intelligence Analyst

4 weeks ago

Westchester, United States Ingredion Incorporated Full time
TITLE: Customer Intelligence Analyst

LOCATION: Westchester, IL

REPORTS TO: Senior Manager Customer Intelligence.

Core Responsibilities:
  • Develop the market share for US/CA and conduct competitive intelligence research to identify opportunities to differentiation.
  • Track monthly imports to US & CA to identify potential opportunities and risk to our business.
  • Support the implementation of the customer segmentation in US/CA to help the G2M team to define and prioritize growth and divesting opportunities.
  • Develop monthly reports to improve volume, NS and GP tracking to ensure alignment of Sales with Customer commitments and decision making.
  • Monitoring the Strategic account plans to drive revenue growth and customer satisfaction.
  • Support the Net Promoter Score (NPS) program with analysis to identify potential impact to the F&I Business
  • Support Industry categories analysis to provide the F&II team accurate and valuable information about the market value and trends to anticipate needs of existing and prospective customers.
  • Help the F&II leadership team to develop internal and external presentation to positioning Ingredion as a Trusted Preferred partner.
  • Support the coordination of market research with external partners and analyze outcomes.
  • Cross functional collaboration with sales, marketing, strategy, finance team to align with category positioning and sales targets. Act as a subject matter expert on customers and competitors' intelligence to provide guidance to stakeholders.
Qualified candidates will have:
Mandatory requirements:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 3 years of progressive experience in a B2B customer intelligence, financial analysis, market research, or related roles.
  • Proven proficiency in the use of MS Office Suite Software Programs (Excel, Visual Basic Excel, Word, Power Point, Power BI, etc.)
Required behaviors and skills:
  • Demonstrated ability to manage and analyze large data bases
  • Possess strong analytical, organizational and problem-solving skills
  • Developed presentation skills along with excellent written and oral communication skills.
  • Results orientation with a sense of urgency and deep curiosity to diagnose problems and find solutions.
  • Strong external and customer focus and approaches business situations with an outside-in perspective.
  • Manage market research platforms (Euromonitor, Innova etc)
  • Strong focus on detail and quality of deliverables.
  • Highest ethical standards and ability to safeguard confidential information.
  • Highly collaborative and able to work well in teams
  • Embrace changes and are open to new ideas and approaches


We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability-mental or physical-marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law ("protected classifications"). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Relocation Available:
No

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