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Technical Service Advisor HVAC
2 months ago
Position:
Technical Service Advisor HVAC - Cincy, Dayton, Columbus
Location:
1521 Old Leonard Avenue
Columbus, OH
TERRITORY COVERS - Dayton, Columbus and Cincinnati metropolitan areas. Based out of our Dayton, Columbus or Cincinnati branches.
2J Supply is a - GROWING - Wholesale Distributor of Heating & A/C (HVAC) products.
Headquartered in Dayton, Ohio, with 11 Branches located in Ohio, Kentucky, West Virginia, and Indiana. We supply HVAC residential contractors with a full selection of equipment, exceptional service, technical support, job site delivery and HVAC training. Ultimately, giving the homeowner the comfort, they expect.
For more than 60 years, we built our success on solid relationships with our Employees, Customers, and the Communities we serve.
We Value:
Relationships -
We create respectful, mutually beneficial relationships.
Integrity –
We are fair, honest, and ethical in all that we do.
Service
– We are committed to the needs of others.
Excellence
– We continually improve and grow.
We offer…
Paid Time Off, Paid Holidays and a Community Service Paid Day
Tuition Reimbursement
401K with 6% company match that is Fully Vested
Profit Sharing
Our Technical Service Advisor (TSA) provides HVAC technical training and support to our customers and staff by sharing product advice, training, and knowledge. TSAs explain the proper application, installation, operation and service for our HVAC products. Their focus is to provide exceptional customer service and expertise to ensure the best product reliability, safety and highest customer satisfaction.
Responsibilities:
Provide remote technical support regarding product installation and services identifying and communicating technical risks, requirements, and issues or refer to alternative resources.
Communicate effectively to people with various levels of knowledge to ensure appropriate usage and technical information supporting employees and customers.
Develop positive, customer-centric relationships with Sales and Operations teams.
Provide on-site customer visits and support to assist in technical direction and problem resolution and refer more complex issues to higher levels or manufacturers.
Learn and apply approved software for load calculations and duct equipment planning.
Provide training classes regarding product lines and application for certification credit or as a resource to improve product knowledge.
Attend industry and key manufacturing training courses.
Work directly with customers, vendors and internal teams to comply with product program application and execute technical specifications.
Maintain timely and accurate records and prepare updates on products and features regarding problems or modifications to assist in the improvement of image and quality of products and services.
Troubleshoot problems, answer questions and address customers regarding products provided and offer solutions.
Utilize appropriate tools to track and update customer visits, inquiries and communication.
Serve as a main trainer for the organization regarding detailed product training from the vendor and functioning as a “train the trainer” for the whole company and for customer certification maintenance.
Perform other duties and responsibilities as required.
Qualifications:
Required:
4-5 Years HVAC industry experience, focused on unique product lines.
Excellent verbal, written, listening and interpersonal skills.
Valid unrestricted driver’s license
Computer literate and able to learn manufacturer technical information and product specifications.
Answer customer calls after hours on occasion.
Drive to 2J branches and the locations of the customers for field visits.
Effectively deal with a variety of people and difficult situations in a positive and open-minded manner.
Proficient with Microsoft Office (Word, Excel, PowerPoint)
Effectively multi-task and solve problems.
Think critically and logically under pressure and work in a fast-paced environment.
Preferred
College degree in business management, marketing or related field
Retail service repair HVAC knowledge
Experience instructing, training or teaching in HVAC or a technical field.
NATE certification
Travel
This position requires up to 40% travel within a local geographical area. Occasionally travel is outside of the local area and overnight stay may be required.
We are an equal opportunity employer. Employment is contingent upon completion of a successful
background check, drug screen, and Motor Vehicle Report.
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