Global Adoption Success Manager

2 weeks ago

San Francisco, United States Cisco Full time

At Cisco Meraki, our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we've created an unrivaled company culture for our employees. One that is collaborative, flexible, and inclusive and provides employees with the autonomy to develop technology that's intuitive, secure, and accessible for everyone.

About Us

Cisco Spaces revolutionizes how businesses interact with physical spaces by seamlessly connecting people, devices, and data through a sophisticated cloud platform. With deep integration into Cisco infrastructure, we empower IT and business teams to achieve important outcomes on a global scale.

The Opportunity

We are seeking a Global Adoption Success Manager to drive the adoption of Cisco Spaces' Smart Spaces OS and Smart Spaces business outcomes. This role blends program management with strategic leadership and thinking, ensuring individual deployments and the overall adoption program meet high-impact objectives. You'll define metrics, establish operational cadences, and work across executives, engineers, product managers, and other team members to communicate progress, remove adoption barriers, and supervise results. You will collaborate with Cisco Customer Success (CX) teams and select enablement partners to ensure measurable outcomes.

Key Responsibilities
  • Smart Spaces global adoption program: Implement program-level activities while thinking strategically to align deployments with larger business goals.
  • Project Leadership: Facilitate marquee enterprise deployments with high-touch, white-glove engagement, while coordinating global adoption and program outcomes.
  • Metrics and Cadence: Define success metrics and maintain an operational cadence to drive sustained adoption and achieve business outcomes.
  • Cross-functional collaboration: Coordinate product teams, CX, engineering, sales, and partners to align resources, receive feedback, build improvements, and address adoption barriers.
  • Cisco CX Management: Lead CX initiatives, ensuring customers achieve value realization and happiness through proactive engagement.
  • Strategic Partner Enablement: Work with leadership to select and onboard key partners, ensuring effective collaboration and enablement across Cisco's teams.
  • Sustainability and Employee Experience Programs: Build and promote initiatives with customers and internal teams.
  • Partner Reporting: Provide regular progress reports to leadership, partners, and customers, ensuring transparency and alignment with adoption metrics and business outcomes.
Qualifications
  • Validated experience in customer success, program management, or enterprise adoption roles within technology or SaaS platforms.
  • Expertise in program and project management which drives specific deployments and global programs.
  • Familiarity with Cisco's CX framework and a track record of delivering measurable outcomes through customer success programs.
  • Ability to work closely with engineering, product teams, and strategic partners to influence decisions and align resources.
  • Experience in employee experience and sustainability initiatives is a plus.
  • Outstanding communication and relationship-building skills, with the ability to collaborate across functions and influence without direct authority.
  • Willingness to travel up to 25% and spend up to two weeks per quarter in San Francisco or San Jose for key engagements and program management activities.

We encourage you to drop us a line even if you don't have all the points above. That's a lot of different areas of responsibility We will help you pick them up because we believe that great leaders come from a diverse set of backgrounds.

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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