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Testing Specialist II

3 months ago

Phoenix, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:

This job is responsible for accurate and timely test development and execution and/or supporting operational and administrative activities related to the end to end test execution process. Key responsibilities of the job include executing high quality testing in accordance with the test script, documenting and escalating defects, preliminary reporting and analysis of results, and collaborating with Compliance and Operational Risk officers and/or Front Line Unit (FLU) process owners on the identification of themes and trends at the Front Line Unit (FLU), control function and Enterprise level.

Responsibilities:
  • Conducts independent testing on a team in support of coverage needs identified by Compliance and Operational Risk officers and/or Front Line Unit process owners, inclusive of transactional, qualitative, onsite, employee quality review, and surveillance testing
  • Identifies, documents, and escalates defects identified during testing, working closely with Compliance and Operational Risk officers and/or Front Line Unit process owners to validate preliminary results
  • Collaborates with Compliance and Operational Risk officers and/or Front Line Unit process owners on the identification of themes and trends at the Front Line Unit, control function and enterprise level
  • Manages the quality of the end to end execution process in accordance with the Independent Testing Enterprise Policy and Standard
  • Supports the test development process as applicable depending upon the complexity of the testing
  • Interacts with internal and/or external contacts to identify, research, analyze, and resolve complex problems
Skills:
  • Adaptability
  • Attention to Detail
  • Collaboration
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Data Privacy and Protection
  • Influence
  • Issue Management
  • Reporting
  • Underwriting
  • Interpret Relevant Laws, Rules, and Regulations
  • Quality Assurance
Required Skills:
  • 2 plus years in a contact center business model and strong working knowledge bank systems
  • Ability to identify and escalate risk
  • Proficient to advanced skillset in Microsoft Office Suite is a must with an emphasis in SharePoint (Ex. access, list creation, troubleshooting), Excel (Ex. vLookUp, Formulas, Macros, VBA)
  • Demonstrated ability to contribute as a team member and individually
  • Excellent time management and organizational skills to manage competing priorities in a face-paced environment
  • Excellent written and verbal communication skills
  • Exhibit strong relationship management and interpersonal skills
  • Operates with a sense of urgency while possessing high attention to detail and demonstrable accuracy of work product
  • Strong critical thinking skills with the ability to manage through ambiguity successfully
Desired Skills and Experience:
  • SharePoint - SharePoint Designer, Workflows, JavaScript. JQuery, CSS, HTML, Dynamic Forms, AngularJS, BootStrap
  • SQL
  • Proven success in project management
  • Support EQR Record Coordination
  • Responsible for SharePoint management, Mattermost management
  • Handle technology requests
  • Handle web survey management
  • Document processes and create process maps
  • Coordinate, manage, track and/or conduct audits etc. on internal processes
  • Identify and escalate risk
  • Provide strategic and tactical solutions for process improvement
  • With support design audits to support business conversions
  • Assist with business migration to new platforms
  • Act as an ambassador of the risk culture, coordinate, manage, track and/or conduct audits on internal processes as needed


Shift:
1st shift (United States of America)

Hours Per Week:
40