Departmental Supervisor 11
4 weeks ago
Quality Assurance Supervisor The Quality Assurance (QA) Supervisor is a first-line supervisor of technician positions in a standard work area, responsible for managing the day-to-day operations of the QA Unit within a State of Michigan contact center. This role ensures a high standard of customer service by overseeing the monitoring and evaluation of customer interactions across multiple channels (e.g., phone, email). The QA Supervisor develops quality improvement initiatives and prepares performance reports to drive continuous enhancement of the contact center's services. This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state. Educational level typically acquired through completion of high school. One year of experience equivalent to a Departmental Supervisor 10, Office Supervisor 11, or Secretary Supervisor 11; two years equivalent to an experienced-level technician, paraprofessional, professional; Office Supervisor 9 and 10, Secretary Supervisor 10, Emergency Dispatch Supervisor 10, or Human Resources Customer Service Supervisor 10; or two years of Office Supervisor 9 and 10, or a Secretary Supervisor 10 and 11. The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration. You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results. Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment. Position requires incumbent be a United States Citizen and pass a thorough background investigation to comply with Public Act 7 of 2008, Public Act 23 of 2008, and the Memorandum of Agreement between the State of Michigan and the Department of Homeland Security. State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need.
-
Departmental Supervisor 11
4 weeks ago
Lansing, United States Michigan State Police Full timePOSITION DUTIES POSITION DUTIES- The Quality Assurance (QA) Supervisor is a first?line supervisor of technician positions in a standard work area, responsible for managing the day?to?day operations of the QA Unit within a State of Michigan contact center. This role ensures a high standard of customer service by overseeing the monitoring and evaluation of...
-
Departmental Supervisor 11
3 hours ago
Lansing, United States Government Jobs Full timePayroll/Transactions SupervisorThe Michigan Civil Service Commission is seeking a highly organized and experienced professional to lead the Payroll/Transactions Unit within the Quality of Life (QOL) Human Resources Office. This supervisory position plays a critical role in ensuring the accurate and timely processing of payroll and HR transactions across...
-
Lansing, United States State of Michigan Full timeSalary: $27.77 - $40.51 Hourly Location : Lansing, MI Job Type: Permanent Full Time Job Number: 1901-26MD-038QOL Department: Civil Service Commission Opening Date: 01/28/2026 Closing Date: 2/4/2026 11:59 PM Eastern Bargaining Unit: NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE) Job Description The Michigan Civil Service Commission is seeking a highly organized...
-
Departmental Technician 7-E9
37 minutes ago
Lansing, Michigan, United States State of Michigan Full timeJob DescriptionWho We Are:TheDepartment of Technology, Management and Budget(DTMB) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction...
-
Departmental Analyst
2 weeks ago
Lansing, United States Michigan Staffing Full timeDepartmental Analyst (Trainee) 9-P11This position is responsible for supporting the programs, initiatives and services of the System Security, Risk and Compliance Section within the Office of the Chief Technology Officer. The primary responsibilities of this position include performing research and data analysis, compiling and reconciling program metrics,...
-
Departmental Analyst
6 days ago
Lansing, MI, United States State of Michigan Full timeDepartmental Analyst (Trainee) 9-12 - FOIA Coordinator Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/5206132) Apply Departmental Analyst (Trainee) 9-12 - FOIA Coordinator Salary $25.85 - $43.73 Hourly Location Lansing, MI Job Type Permanent Full Time Job Number 7501-26-EXEC-009 Department Natural Resources Opening...
-
Departmental Analyst
19 minutes ago
Lansing, Michigan, United States State of Michigan Full timeJob DescriptionThis position is responsible for analyzing and approving procurement documents for all purchases up to $350,000 made by Michigan's public service transit and passenger marine providers, ensuring compliance with state and federal procurement regulations. These procurement requests include, but are not limited to, the acquisition of buses,...
-
Departmental Analyst
2 hours ago
Lansing, United States Michigan Staffing Full timeDepartmental Analyst (Trainee) 9-12 - Foia CoordinatorThis position serves as the recognized resource as the Department of Natural Resources (DNR) Freedom of Information (FOIA) Coordinator, as required by Section 6(1) of the FOIA, ensuring that the DNR is in compliance with the FOIA, resolving problems and questions related to FOIA, reviewing, approving, and...
-
Departmental Analyst
2 weeks ago
Lansing, MI, United States State of Michigan Full timeDepartmental Analyst (Trainee) 9-12 (Procurement Analyst) - Passenger Transportation Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/5182729) Apply Departmental Analyst (Trainee) 9-12 (Procurement Analyst) - Passenger Transportation Salary $25.85 - $43.73 Hourly Location Lansing, MI Job Type Permanent Full Time Job
-
Departmental Analyst 9-12
1 week ago
Lansing, MI, United States State of Michigan Full timeDepartmental Analyst 9-12 - State Budget Office Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/5184570) Apply Departmental Analyst 9-12 - State Budget Office Salary $25.85 - $43.73 Hourly Location Lansing, MI Job Type Permanent Full Time Remote Employment Flexible/Hybrid Job Number 0701-26-30-17NG Department Technology, Management...
