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Front Office Associate
2 months ago
Front Office Associate - Primary Care West Haven
Job Category
:
Administrative Support for Medical Practices
Requisition Number
:
FRONT001149
Apply now
Full-Time
Locations
Showing 1 location
PACT Primary Care West Haven - Guilford
Guilford, CT 06437, USA
Travel Required : Yes
Description
Pay Range: $20.00 to 22.00 an hour.
By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.
COVID-19 Considerations: Masking is optional for employees, visitors, patients, vendors, etc. All employees are to have received COVID-19 vaccine including booster, if applicable, and flu vaccine.
PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.
PACT MSO
has a busy Internal Medicine Group in West Haven seeking a Front Office Associate. The hours are Monday through Friday 8:30am to 5:00pm with rotating Saturday mornings. The position will travel to office locations in West Haven, New Haven, Orange, Milford, Guilford, Wallingford and other locations as needed.
The position works in the front and/or back office of the medical practice. The job responsibilities are administrative and may include some or all listed below. The incumbent may be in one location where they are responsible for all aspects of the patient experience, or just one aspect.
Essential Functions
Greet incoming patients, visitors, vendors, etc. to the office with a friendly, professional demeanor.
Completely and accurately registers and checks in patients by following a standard operating procedure.
Schedule and confirm patients’ appointments
Check out patients completing all necessary steps in check out standard operating procedure
Collects proper co-pay, payments on balances, walk-in payments and process appropriately.
Open and close batch daily for deposit
Accurately scan and index documents and reports into patients’ charts in the EHR system.
Reviews all provider orders for completeness and obtains clarification on incomplete or questionable orders
Test/procedure preparations
Promptly and professionally answers telephone calls. Routes the calls to the appropriate person or offers to take a message.
Appropriately documents message in the patient chart or other electronic manner as specified by type of call.
Collect pertinent information and required documents from patient prior to appointments.
Explains financial requirement to the patients and collect copays as required.
Responsible for managing the transfer of the phone system to and from the answering service, as well as resolving non urgent after hours messages.
Perform other assignments and special projects
Skills and Knowledge
Knowledge of computers and EHR software.
Excellent organizational skills
Education and Experience
2 years in Healthcare preferred
2 years of Epic experience
High School or GED required
Travel Required
Yes . Guilford, West Haven, New Haven, Milford, Wallingford and others.
Qualifications
Behaviors
Preferred
Dedicated
Dedicated
:
Devoted to a task or purpose with loyalty or integrity
Detail Oriented
Detail Oriented
:
Capable of carrying out a given task with all details necessary to get the task done well
Team Player
Team Player
:
Works well as a member of a group
Motivations
Preferred
Ability to Make an Impact
Ability to Make an Impact
:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities
:
Inspired to perform well by the chance to take on more responsibility
Financial
:
Inspired to perform well by monetary reimbursement
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