Customer Service Representative

4 weeks ago

Kerrville, United States James Avery Full time

** Customer Service Representative - Remote, Full-Time Temporary (San Antonio Area)**

**Job Category****:** Marketing **Requisition Number****:** CUSTO004031 Showing 1 location **Job Details**

**Description**

Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customers needs by placing orders; answering inquiries; resolving problems and fulfilling requests. This is a Full-Time Temporary Opportunity with availability needed to work rotating shifts/days Monday - Friday from 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM and rotating weekend shifts between 9:00 AM - 5:00 PM on Saturday and Noon - 6:00 PM on Sundays.

***Upon completion of in-store training at our Huebner Oaks location (at least 2 - 3 weeks), this will be a REMOTE, Work-From-Home position. This assignment will start March 28th and last through May 13th. May be extended by one week depending on volume.**

**WHAT YOU WILL BE DOING:**

* Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience.

* Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience.

* Filing and other general clerical duties as required by supervisor.

* Assisting and resolving customer complaints/issues by clarifying and researching. Escalating unresolved complaints/issues to supervisor.

* Assisting customers with placing orders, providing recommendations and information on products.

**WHAT YOU WILL NEED:**

* High School diploma or general education degree (GED).

* Customer service and call center experience preferred.

* Excellent oral, written communication and listening skills.

* Strong problem solving, time management and organizational skills.

* Computer proficiency.

* Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers and other employees of the organization.

* **Ability to work a flex schedule, including Saturdays and Sunday rotation and Overtime when necessary.**

* Bi-lingual Spanish/English is a PLUS.

* Strong problem solving skills, and the ability to quickly learn new technology

* Enthusiastic, willing to learn, and contributes to a positive team spirit.

* Ability to pass a pre-employment background check that meets company standards.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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