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Customer Service Representative
4 months ago
** Customer Service Representative - Remote/WFH - San Antonio Area (Shift 1)**
**Job Category****:** Marketing **Requisition Number****:** CUSTO003952 Showing 1 location **Job Details**
**Description**
Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customers needs by placing orders; answering inquiries; resolving problems and fulfilling requests. This is a Full-Time Opportunity with a Shift 1 schedule of Monday - Friday from 8:00 AM - 4:30 PM with rotating weekend shifts.
***Upon completion of on-site training at our Kerrville Coronado Street or Huebner Oaks location (at least 2 - 3 weeks), this will be a REMOTE, Work-From-Home position.**
**WHAT YOU WILL BE DOING:**
* Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience.
* Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience.
* Filing and other general clerical duties as required by supervisor.
* Assisting and resolving customer complaints/issues by clarifying and researching. Escalating unresolved complaints/issues to supervisor.
* Assisting customers with placing orders, providing recommendations and information on products.
**WHAT YOU WILL NEED:**
* High School diploma or general education degree (GED).
* Customer service and call center experience preferred.
* Excellent oral, written communication and listening skills.
* Strong problem solving, time management and organizational skills.
* Computer proficiency.
* Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers and other employees of the organization.
* **Ability to work a flex schedule, including Saturdays and Sunday rotation and Overtime when necessary.**
* Bi-lingual Spanish/English is a PLUS.
* Strong problem-solving skills, and the ability to quickly learn new technology
* Enthusiastic, willing to learn, and contributes to a positive team spirit.
* Ability to pass a pre-employment background check that meets company standards.
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