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Customer Service Operations Associate
5 months ago
Job Description: We are looking for a proactive and motivated Customer Serv Ops Associate who will be a part of a fast-paced, diverse work environment where Candidates take ownership of Candidates to work while collaborating closely with internal and external customers. In this job, Candidates will work with customers based in the United States while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organizational skills. As a member of the Service Contracts Team Candidates takes responsibility for the customer's service experience. Own the customer experience to ensure a premier and easy experience. Grow and maintain customer relationships to assist and ensure customers know Candidates personally. Take ownership to resolve issues throughout the quote-to-cash cycle. Demonstrate Candidate's communication and relationship-building skills cross-functionally across Clients while acting as a customer advocate. Identify improvement opportunities and drive implementation.Qualifications: The Customer Serv Ops Associate is a key role who will interface with customers and be an active player with our internal partners to handle a variety of pre and post-sales functions.Minimum Skills: Have a BA/BS degree and equivalent customer service experience and a strong interest in working directly with customers. Positive attitude to delight customers, above and beyond the call of duty. Able to articulate messages to a variety of audiences. Able to establish and maintain strong relationships. Time management in a fast-paced environment. Organizational skills to maximize productivity. Adapts to customer situations & different personalities. Work is accurate and with an eye for detail. Is always seeking to improve the job and provides solution-oriented feedback Demonstrates business judgment by knowing when to work independently and when to collaborate. Ability to solve complex issues that are in the best interest of the customer and the company. Positively manage the stress that is typical in a customer service environment. Proficient in Microsoft suite including Outlook, Excel, Word, and PowerPoint (Access skills are a plus). SAP/CRM experience preferred.
