Client Services Analyst

4 weeks ago

Fort Lauderdale, United States NationsBenefits, LLC Full time

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Job Overview As a Client Services Analyst, you will function as a liaison between NationsBenefits and our clients, working hand in hand with the rest of our Client Services team to fulfill deliverables and tasks for those clients. You will use independent, professional judgement to define specific deliverables and ensure those deliverables execute to plan and expectations with our senior client services leaders. You serve as a member, and sometimes a leader, of a small team that provides immersive service and consultation to key clients. You will work with clients as well as other departments to identify and resolve client abrasion and other issues. You manage client implementation projects and demonstrates complex decision ability on behalf of the company and clients. Your role may include analyzing data, preparing monthly and quarterly reviews, and providing expert project management.

Key Responsibilities

Influencing, documenting, and reporting out client deliverables

Recommending implementation plans and creating implementation plans for delivery to clients

Ensuring client care and execution to plan with other departments

Curating a client-specific collection of marketing materials, templates, presentations, plans, and other deliverables

Managing member issues on first-call resolution basis, solving both routine and high-stakes complaints

Performing research and data analysis to determine root cause of issues.

Reporting on relationship health, project plan status, and other deliverables weekly, monthly, and quarterly

Cross functional collaboration in creating informational content such as business review presentations and new client growth opportunities

Crafting public-facing and client-facing content, including emails and marketing materials

Training clients on new tools and reports

Critical Skills and Experience

Bachelor's Degree and/or 1 years' experience in a business/administrative/support role.

General Microsoft Office formatting, including Microsoft Excel/PowerPoint/Word/Visio

Excellent written and oral communication skills along with strong presentation skills

Timely completion of tasks and exceptional attention to detail

Listening skills and eagerness to learn

Drive to succeed and grow in a highly visible role

Previous Healthcare industry is a plus but not required

Additional Notes Your position may require other duties not mentioned above. You may be responsible for other administrative tasks or be required to assist in other roles/departments as needed.

LOCATION

You will work onsite in our office in Plantation, FL

NationsBenefits is an Equal Opportunity Employer

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