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Information Technology Field Technician

3 months ago

Sanford, United States Apex Systems Full time

Apex Systems is hiring for an on-site Field Technician/Desktop Specialist to work within a government/courthouse setting. Must live within a 15-20 mile radius to Sanford, NC. You will be reporting to the IT Support Supervisor. Work Hours: 8 AM - 5 PM, Monday - Friday.

Duties:

Provide customer support across counties listed in accordance with Service Level Agreements set forth by the customer IT department. Support PC systems by installing configuring and maintaining hardware and software for judicial staff.

Technical Requirements:

  • Understand computer systems to ensure that all components will integrate properly.
  • Remain abreast of rapidly changing hardware and software technology.
  • Provide support to local area networks by installing maintaining and troubleshooting LAN hardware and software that includes file servers routers switches and other telecommunications equipment.
  • Interface with Judicial Branch staff and local government officials.
  • Listen to customers to identify problems then make necessary corrections or assist vendors in corrective actions.
  • Facilitate moves and relocations of judicial facilities including courthouses and other office locations.
  • Provide training for judicial staff on an as-needed basis.
  • Test and recommend hardware and software configurations on an as-needed basis.
  • Participate in large technology deployment projects that may include statewide software updates server upgrades and eCourts initiatives.
  • Work is generally performed in an office environment.
  • Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers exposure to hazardous electrical computer components may occur requiring extreme caution to be taken.

TRAVEL - Up to 20 of overnight travel to locations across the state is required using contractor-owned vehicles. Travel reimbursement eligible.

Skills and Abilities / Competencies

  • The design and implementation of Ethernet topology networks Windows 10/11 Office 2016/365 SCCM/MECM BitLocker Cisco AMP Cisco ISE Windows Server 2012/16 PowerShell computer systems to ensure that all components will integrate properly software packages such as TN3270 SharePoint Designer and Adobe Professional Cisco servers routers voice gateways and switches and integration of all components.
  • Installing personal computers and peripherals e.g. printers scanners cameras fax machines and audio-video equipment using individual components listening and communicating with customers to identify concerns analyzing needs and determining hardware/software solutions rigorous problem solving and providing excellent customer service.
  • Ability to: analyze needs select strategies and resolve technical problems manage time to meet schedules prioritize tasks according to customer needs communicate highly technical information to non-technical users work independently troubleshoot hardware and software problems involving local area networks and personal computer systems manage critical incidents identify problems make necessary corrections and/or assist vendors with resolutions.

Minimum Education and Experience Requirements:

BS degree in Computer Science or CIS, or Computer Engineering, Math, Engineering or other related technical degrees and 1+ year of progressive experience in the field of information technology or an equivalent combination of education and experience.