Specialist Customer Service Senior

2 months ago

Phoenix, United States Energy Central Full time

**Location:** **Rqd Education:** **Rqd Experience:** 5+ years SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

**Job Brief**

Under limited supervision is responsible for responding to complex customer and installer DER interconnection needs including application and incentive payment processing, and transfers. Must have excellent written and verbal communication and organization skills, and reliability. Experience with Tableau, SAP, PHOENIX, Adobe, VISIO and MS Office Suite preferred.

**Job Responsibilities**

* Performs initial review of residential DER applications and application corrections.

Responds to and resolves complex customer and installer inquiries in a professional manner.

Manages the public facing DEP email in-box and phone line.

Researches and analyzes stalled applications to determine next steps and recommend actions for facilitating the interconnection process.

Communications with Supervisor and Manager to escalate as appropriate.

Manages transfer of interconnection agreements to new CORs.

As needed, provide scheduling support for final inspections and commissionings.

Excellent written and communication skills.

Supports the initial review team supervisor in special tasks as assigned.

Provides training and support to initial review team contingent workers.

Creates desk instructions and process flow materials.

**Education**

College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.

**Experience**

At job entry, placement will be determined by a review of college transcripts and related work experience. A minimum of 6 years of related experience is required for the senior level. Once placed into the job family, an employee may become eligible for promotion by demonstrating the ability to perform advanced and more difficult work as determined by their management and meeting experience requirements.

**Additional Information**

The formal experience required to perform the full responsibilities of this technician job are defined in the senior level of the qualification requirements portion of this description.

**Requisition Details**

Requisition ID: 13746

**Equal Opportunity Employer Statement**

Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.

**Drug/Alcohol Policy Statement**

In order to promote the safety and well-being of our employees, customers and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas.

**Why Work at SRP**

SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

401(k) plan with employer matching

Retirement pension

Paid vacation

Parental leave

Holiday pay

Sick leave

Medical, vision, dental and life insurance

Wellness programs

Pre-tax benefits

Short and long-term disability plans

Tuition assistance

**Nearest Major Market:** Phoenix****About this Employer?****

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

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