Financial Program Support Specialist

4 weeks ago


Pittsburgh, United States CareerBuilder Full time

Job Description

Job Description

The Program Support Specialist performs a variety of back-office clerical functions, most of which are related to setting up and maintaining the accounts of clients utilizing the Agencys Debt Management Program (DMP). A Program Support Specialist may have specific duties related to administering the Agencys debt management programs, however, all Program Support Specialists are expected to be knowledgeable about the various functions related to the administration of the DMP.
Assist in setting up and processing the Agencys Debt Management Programs.
Assist with maintenance and support of electronic funds transfers between clients and creditors.
Maintain effective and ongoing communications with clients and creditors to ensure accounts are set up correctly and payments are disbursed timely.
Respond to client inquiries; assess clients requests and respond directly or route requests to the appropriate person.
Accurately notate and manage conversations with clients or creditors in the Agencys software system (CreditSoft).
Investigate and resolve client concerns or issues related to the Agencys Debt Management Program.
Process client payoffs and terminations
The position requires previous customer service experience or employment with a financial institution. The position also requires excellent verbal, telephonic, and writing skills, keen attention to detail, the ability to work in a fast-paced environment and meet deadlines, and the ability to work in a team environment. Sensitivity to differences in cultural, educational, and socioeconomic backgrounds is essential. The ability to maintain confidentiality is critical. Working knowledge of Microsoft Word and Excel is required.
Company Description Advantage CCS is a nonprofit organization that has been in business since 1968. The agency holds an A plus rating from the Better Business Bureau and helps consumers struggling with finances or looking to achieve the goal of homeownership. Advantage CCS offers a supportive and stable work environment.

Company Description

Advantage CCS is a nonprofit organization that has been in business since 1968.

The agency holds an A plus rating from the Better Business Bureau and helps consumers struggling with finances or looking to achieve the goal of homeownership.

Advantage CCS offers a supportive and stable work environment.
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