Quality Engineer

3 weeks ago

Huntsville, United States LG Service Full time

Quality Engineer (Bilingual Korean/English)

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as

Bilingual Quality Engineer

located in Huntsville, AL. This is an onsite position. What we can offer you: Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach POSITION SUMMARY: As a

Quality Engineer

you will apply a professional level of analytical and reasoning skills to conduct data analysis, system evaluation, and product assessment to identify quality trends and areas for improvement with assigned products. KEY RESPONSIBILITIES: Gather and analyze product quality data from the field that is related to customer service calls, repairs, and returns to identify quality issues or unexpected symptoms of products. Act as liaison between factory and customer service to expedite communication on quality issues, and work closely with manufacturing engineers to provide solutions. Research competitor products to understand if similar quality issues are found within the market and utilize information to aid in determining how improvements can be made to the company’s products to increase overall quality. Test various components of quality control programs through data analysis, system evaluation, product assessment, product disassembly, and parts inspections to ensure conformity to specifications. Document quality issues for management review, prepare reports and report findings at various meetings and work groups. Perform audits to assure established standards of quality are maintained and assist in the development of new quality measurement methods and procedures. Frequently review service bulletin to have accurate information available, including repair parts and service manuals, etc. Develop and implement quality plans, programs, and procedures using statistical quality control statistics, six-sigma tools and data analysis. Propose and implement opportunities to streamline and redesign processes/systems to further strengthen internal controls, reduce quality issue costs, gain efficiencies, and ensure end-user’s satisfaction by providing best quality product and service. EDUCATION/EXPERIENCE: Minimum 1 year field experience as it relates to the position. Intermediate level of knowledge in Microsoft Excel and PowerPoint Strong analytical, organizational, and multitasking skills with general understanding home appliance functionality Ability to communicate technical and non-technical information clearly. Must be able to work and interact with all levels of personnel. Certification in Six Sigma Green Belt or Black Belt preferred. Bilingual in Korean and English - this is a requirement. At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

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