Patient Service Representative

2 weeks ago

San Diego, United States InnovaCare Health Full time

Applies the step-by-step AWAKEN process to consistently fulfill our patients' needs and help the Dental Department maintain excellent Patient Satisfaction scores. AWAKEN: Anticipate, Welcome, Appreciate, and Keep it real, Excellence and Never Answers telephones, routes call, takes messages and provides routine information to patients or staff. Responds to all telephone inquiries in a timely and courteous manner Provides guidance and direction to visitors and patients. Calls for transportation as necessary Verifies patient's demographic and personal information and enters them in the appropriate EHR program Verifies insurance benefits and eligibility by using eligibility portal in Nextgen and MediCal Schedules appointments by telephone and in person; follows up on failed and cancelled appointments. Performs the 24 or 48-hour patient appointment reminder calls or updates status of text message calls into Dentrix. Contacts patients if their provider is unavailable on any given day and documents any patient cancellations. Calls patients to backfill any open appointment slots Covers for the Patient Service Lead when on leave and performs any task required from a Patient Services Lead Responsible to communicate equipment and office maintenance as needed Must collect patient payments, co-payments and deductibles and generate accurate receipts for dental services rendered. Utilizes POS machine for Credit Card payment processing. Collects all daily payments, balances against Dentrix reports, processes the needed documentation and personally delivers fund to Lead Presents treatment plan estimate and makes financial arrangement with patient at time of consultation based on the patient's insurance coverage. Generates financial contracts, explains, and collects signatures from all private and sliding fee scale patients. Processes all financial contracts and submits them to the billing department accordingly Effectively identifies patient grievances, follows established protocols to resolve or determines escalation level and need to refer to supervisors Performs follow up on unpaid accounts during the check-in or check out process to ensure collections report are within the organization's expectations of 95% or above Keeps abreast of all changes via web and/or by leadership with regards to changes in MediCal coverage for dental service Responsible for creating a patient record for all new patients If needed, responsible for assisting patients in the filling out of registration and Medical History forms Responsible for organizing new patient charts and ensures that all needed documents are signed by patient Responsible for sorting correspondence and referrals, etc. identify with label and scan into document center in EHR system Maintain privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes. Comply with all HIPAA regulations regarding corporate integrity and security obligations Assures a signature on all reports, correspondence, referrals, etc. from the appropriate provider before filing the chart Assists patients in completing a record release/request form as needed

Other Responsibilities

Maintains an adequate inventory of forms, clerical supplies, and Xerox paper Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards Participates in educational programs and in-services meetings Attends meetings as required Attends morning or afternoon huddles as directed by Manager Performs other related duties as assigned or requested. Supervisory Relationship Reports directly to PSR Lead and Dental Manager

Requirements

Education

Minimum: High School or equivalent.

Experience

Minimum 1 year experience in a general office setting. Preferred In a dental setting.

Equipment Used

Multi extension telephones. Personal computer, Printers, Fax, and POS Machine.

Technical Knowledge : Knowledge of Medi-Cal, Medicare, managed care plans, third party rules and regulations and insurance agreements. Claims processing, and daily operations of dental office, OSHA regulations and safety procedures.

Skills : Other Bilingual (English/Spanish). Good oral and written communication. Experience with Dental Terminology, NextGen, Dentrix and Windows Office systems preferred. Typing of a minimum of 35 wpm. Dental records filing and dental terminology. Effort required

Physical Activities

Lifting of approximately 25 lbs.

Working Traits

Verbal ability for accurate and tactful explanations.

Working Condition

May be required to work some evenings and/or Saturdays. #J-18808-Ljbffr

  • Patient Service Representative

    1 week ago

    San Diego, United States Imaging Healthcare Specialists, LLC Full time

    **Imaging Healthcare Specialists is looking to hire Patient Service Representatives!** **Job Title**: Patient Service Representative **Location**: San Diego, Hillcrest, Chula Vista, National City, Kearny Mesa, Alvarado **Status**: Per Diem **Compensation**: $18 - $23 **You can make a difference in the lives of others** At IHS, a Patient Service...

  • Patient Services Representative

    2 weeks ago

    San Diego, California, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionPatient Services Representative job in San Diego, CA LHH has partnered with a reputable and established healthcare network dedicated to providing exceptional patient care and services. We are currently seeking a dedicated and compassionate Patient Services Representative to join the night shift team. The ideal candidate will...

  • Patient Service Representative

    2 weeks ago

    San Diego, California, United States Medical Professionals Full time

    Patient Care Coordinator. Our client is an innovative and progressive medical group that has been providing top quality diagnostic and interventional radiology services to the San Diego community for over 40 years.Position Summary:Patient Care Coord Representative, Patient, Service, Microsoft, Patient Care, Care Coordinator, Retail, Staffing

  • Patient Service Representative

    3 weeks ago

    San Diego, United States Medical Professionals Full time

    Patient Care Coordinator. Our client is an innovative and progressive medical group that has been providing top quality diagnostic and interventional radiology services to the San Diego community for over 40 years. Position Summary:Patient Care Coord Representative, Patient, Service, Microsoft, Patient Care, Care Coordinator, Retail, Staffing

  • Patient Service Representative

    3 weeks ago

    San Diego, United States La Maestra Community Health Centers Full time

    Job Description Job Description Summary : Under the direction of the Patient Services Representative Supervisor (PSRS) the Patient Service Representative (PSR) is responsible for the patient checkin process at La Maestra. The PSR is also responsible to assist the patient or his/ her representative to review and complete all necessary forms and disclosure...

  • Patient Service Representative

    1 month ago

    San Diego, United States La Maestra Community Health Centers Full time

    Job DescriptionJob DescriptionSummary: Under the direction of the Patient Services Representative Supervisor (PSRS) the Patient Service Representative (PSR) is responsible for the patient check–in process at La Maestra. The PSR is also responsible to assist the patient or his/ her representative to review and complete all necessary forms and disclosure of...

  • Patient Service Representative

    2 weeks ago

    San Diego, California, United States Scripps Health Full time

    Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.You'll be...

  • Patient Service Representative

    2 weeks ago

    San Diego, California, United States Scripps Health Full time

    Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.You'll be...

  • Patient Service Representative

    1 week ago

    San Diego, United States Scripps Health Full time

    Patient Service Representative Patient Financial Services This post is also available in: Location: 4077 FIFTH AVENUE, San Diego, CA Job Description Requirements Job Description **Job Description** At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nations Top 100...

  • Patient Service Representative

    2 weeks ago

    San Diego, California, United States SpineZone Full time

    Patient Service Representative Summary:The Patient Service Representative performs a variety of business-related duties both clerical and administrative in nature. This position requires skills in planning, organizing and problem solving. The position requires oversight of front office tasks to include greeting and registering patients, collecting payments,...

  • Patient Service Representative

    2 weeks ago

    San Diego, California, United States SpineZone Full time

    Patient Service RepresentativeSummary:The Patient Service Representative performs a variety of business-related duties both clerical and administrative in nature. This position requires skills in planning, organizing and problem solving. The position requires oversight of front office tasks to include greeting and registering patients, collecting payments,...

  • Patient Service Representative

    1 month ago

    San Diego County, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    3 weeks ago

    San Diego, United States Scripps Health Full time

    Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to...

  • Patient Service Representative

    2 weeks ago

    San Diego, California, United States Scripps Health Full time

    Job Description At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock...

  • Patient Service Representative

    1 month ago

    San Diego, United States SpineZone Full time

    Job DescriptionJob DescriptionPatient Service Representative Summary:The Patient Service Representative performs a variety of business-related duties both clerical and administrative in nature. This position requires skills in planning, organizing and problem solving. The position requires oversight of front office tasks to include greeting and registering...

  • Patient Service Representative

    2 weeks ago

    San Diego, United States SpineZone Full time

    Job DescriptionJob DescriptionPatient Service Representative Summary:The Patient Service Representative performs a variety of business-related duties both clerical and administrative in nature. This position requires skills in planning, organizing and problem solving. The position requires oversight of front office tasks to include greeting and registering...

  • Patient Service Representative

    2 weeks ago

    San Diego, United States California Proton Therapy Center Full time

    California Protons Cancer Therapy Center provides state-of-the-art cancer treatments to patients with varying diagnoses who travel here from all over the world. From our world-renowned Radiation Oncologists, highly trained Registered Nurses, Medical Physicists, Dosimetrists, and Radiation Therapists, and everyone in-between, our team of professionals works...

  • Patient Service Representative

    4 weeks ago

    San Diego, United States California Proton Therapy Center Full time

    California Protons Cancer Therapy Center provides state-of-the-art cancer treatments to patients with varying diagnoses who travel here from all over the world. From our world-renowned Radiation Oncologists, highly trained Registered Nurses, Medical Physicists, Dosimetrists, and Radiation Therapists, and everyone in-between, our team of professionals works...

  • Patient Service Representative

    3 weeks ago

    San Diego, United States California Proton Therapy Center Full time

    California Protons Cancer Therapy Center provides state-of-the-art cancer treatments to patients with varying diagnoses who travel here from all over the world. From our world-renowned Radiation Oncologists, highly trained Registered Nurses, Medical Physicists, Dosimetrists, and Radiation Therapists, and everyone in-between, our team of professionals works...

  • Patient Service Representative

    3 weeks ago

    San Diego, United States Scripps Health Full time

    Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to...