Customer Service Representative

1 month ago

Mattoon, United States JM Test Systems Full time
Overview of the Company and Culture:
JM Test Systems is a leading provider of top-tier products and services tailored to meet our clients' needs efficiently. With over 40 years of expertise, we ensure precision and reliability in every aspect of our operations. Accredited by the highest standards of the industry, our calibration and repair services guarantee traceability and compliance for our clients' testing equipment. JM Test was founded in 1982, now with 10 locations throughout the country, including specialized facilities in our headquarters in Baton Rouge, Louisiana and with over 500 professionals throughout the country. Our offices include Alexandria, Louisiana; Odessa, Texas, throughout Texas, and expanding locations in North Dakota, Pennsylvania, Illinois, and Mississippi. Our products and services include equipment sales, rentals, custom-built test benches, and pressure generation equipment. Whether our clients require calibration, certification, bespoke solutions, or related training, we are their trusted one-stop shop partner committed to delivering unparalleled quality and service. You can find our values and glance at our culture on our website at www.jmtest.com/pages/core-values/
Description of the Position:
The Customer Service Rep (ESL PPE Rotation Specialist) position provides assistance to customers with pre-tested equipment by ensuring maintenance of the equipment and NFPA 70E training. This position primarily interacts and communicates with customers by responding to any request for products or services, answering any inquires or addressing any concerns, always with the goal of ensuring overall customer satisfaction.
Education:
Must have a High School diploma or GED
Qualifications:
Requires excellent customer service skills, interpersonal communication skills (both written and verbal), and organizational skills. Must be able to establish and develop relationships with customers and vendors. Should be able to learn quickly, work in a fast-paced environment, multi task, and respond to customers with sense of urgency. Will need basic computer skills, as well as experience in Microsoft Office.

Experience in the Oil and Gas Industry is highly desirable for the critical position. However, experience in other industries is acceptable as well.
Benefits:
  • Stability and Unlimited Opportunity
  • Medical, Dental, Vision
  • HSA with Employer Contribution
  • 401K with matching
  • Vacation, Sick, Birthday Time, and Holiday Pay
  • Employer Paid Life Insurance

Please visit our careers page to see more job opportunities.

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