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Technology Solutions Specialist

2 months ago

Kalispell, United States Radioactive, Inc Full time

About Us:

RadioActive is a dynamic computer store that provides a wide range of services including cell phone service, computer builds, computer repairs, onsite installations/repairs/setups, and managed IT services. We are committed to delivering exceptional customer experiences and innovative technology solutions.

Job Overview:

We are seeking a highly skilled and versatile Technology Solutions Specialist to join our team. The ideal candidate will be responsible for handling all aspects of our service offerings, ensuring top-notch customer satisfaction, and maintaining the high standards of RadioActive.

Key Responsibilities:

  • Cell Phone Service Management

    • Assist customers with setting up and troubleshooting cellular services through RedDot Wireless.
    • Provide technical support for mobile devices and services.

  • Computer Builds and Repairs
    • Assemble custom computer builds according to customer specifications.
    • Diagnose and repair hardware and software issues for desktops, laptops, and other various devices.

  • Customer Support
    • Deliver exceptional customer service by addressing inquiries and providing solutions in a timely manner.
    • Maintain positive relationsihps with customers, ensuring their needs are met and exceeded.

  • Technical Expertise
    • Stay up-to-date with the latest technology trends, threats, and advancements.
    • Provide expert advice and recommendations to customers regarding technology solutions.



Qualifications:

  • Proven experience in a similar role, preferably within the technology or retail industry.
  • Strong technical knowledge of computer systems, hardware, and software.
  • Proficiency in diagnosing and repairing computer and mobile device issues.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Valid driver's license and reliable transportation for onsite visits.

Benefits:

  • Paid Time Off
  • SIMPLE Plan with Company Match
  • Opportunities for professional development and advancement.

Join RadioActive and be a part of a team that is passionate about technology and dedicated to delivering the best solutions for our customers.

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