![NCR](https://media.trabajo.org/img/noimg.jpg)
Technical Incident Manager
4 weeks ago
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.
Responsibilities:
* Act as a driver and/or primary point of contact for all major incidents* Responsible for the effective implementation of the Incident Management process and carries out the respective reporting procedure* Provide guidance to the incident participants* Responsible for communicating incident details to the business* Monitor the incidents to ensure that the Service Level Agreement are respected* Ensure the closure of all incident records* Participate in incident reviews (Problem Management)* Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable* Maintain a strong working understanding of NCR software as a service (SaaS) products, systems, and architecture* Act as liaison between Availability Operations, Site Reliability Engineering (SRE), and Product Development* Ensure SRE has met all technical requirements for operational readiness of SaaS offerings* Act as first escalation point for Availability Operations in the event of suspected or confirmed service interruption or degradation* Analyze SaaS application faults and provide triage data to help identify and resolve service interruption or degradation* Identify and assist in implementing proactive monitoring to ensure health, performance, and security of production services* Propose and undertake routine preventative actions to avoid service interruption or degradation* Complete projects within assigned deadlines
Requirements:
* Proven incident management experience* Leadership experience* Outstanding communications skills, both written and verbal Strong team-oriented attitude* Broad IT knowledge and experience* Excellent troubleshooting skills with experience* Strong Understanding of Information Technology Infrastructure Library (ITIL) practices Working knowledge of Linux & Windows operating systems* Minimum rudimentary understanding of cloud technology
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."
#J-18808-Ljbffr
-
Technical Incident Manager
5 days ago
Atlanta, Georgia, United States NCR Full timeAct as a driver and/or primary point of contact for all major incidents. Responsible for the effective implementation of the Incident Management process and carries out the respective reporting procedure. Provide guidance to the incident participants Manager, Technical, Operations
-
Technical Incident Manager
3 weeks ago
Atlanta, United States NCR Corporation Full timeAbout NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...
-
Technical Incident Manager
2 weeks ago
Atlanta, United States NCR Corporation Full timeAbout NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...
-
Product Marketing Manager
2 weeks ago
Atlanta, United States Incident IQ Full timeJob DescriptionJob DescriptionIncident IQ Product Marketing ManagerCompany OverviewAtlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission...
-
Strategic Account Manager
4 weeks ago
Atlanta, United States Incident IQ Full timeJob DescriptionJob DescriptionIncident IQ Strategic Account ManagerCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance, Human Resources service delivery, and more. Our mission is to...
-
Strategic Account Manager
3 weeks ago
Atlanta, United States Incident IQ Full timeJob DescriptionJob DescriptionIncident IQ Strategic Account ManagerCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance, Human Resources service delivery, and more. Our mission is to...
-
Manager IT Major Incident Management
4 weeks ago
Atlanta, United States Norfolk Southern Full timeNorfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across...
-
Technical Analyst
22 hours ago
Atlanta, United States Ranger Technical Resources Full timeTech Support Analyst Position Summary: Our partner, a pioneering global information and insights company that establishes trust in global commerce while leading the industry in the realm of data, is looking to add a Senior Analyst/Tech support to their team. In this role, you will be the primary point of contact with customers, ensuring timely resolution...
-
Technical Analyst
3 days ago
Atlanta, United States Ranger Technical Resources Full timeTech Support AnalystPosition Summary:Our partner, a pioneering global information and insights company that establishes trust in global commerce while leading the industry in the realm of data, is looking to add a Senior Analyst/Tech support to their team. In this role, you will be the primary point of contact with customers, ensuring timely resolution of...
-
Technical Analyst
5 days ago
Atlanta, United States Ranger Technical Resources Full timeTech Support AnalystPosition Summary:Our partner, a pioneering global information and insights company that establishes trust in global commerce while leading the industry in the realm of data, is looking to add a Senior Analyst/Tech support to their team. In this role, you will be the primary point of contact with customers, ensuring timely resolution of...
-
incident/problem manager
5 days ago
Atlanta, Georgia, United States Fulton County Full timeUNCLASSIFIED POSITIONCURRENT VACANCY IN THE DEPARTMENT OF INFORMATION TECHNOLOGYMinimum Qualifications:Bachelor's Degree in Business, Information Technology, Information Systems, Computer Science, or related field; supplemented by four (4) years of incident management and problem management experience; or any equivalent combination of education, training,...
-
Strategic Account Manager
1 month ago
Atlanta, United States Incident IQ LLC Full timeAtlanta-based Incident IQ is a SaaS workflow management platform built exclusively for K-12 school districts. Our mission is to revolutionize how schools manage operational support activities in order to better serve teachers and students. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in...
-
Strategic Account Manager
3 weeks ago
Atlanta, United States Incident IQ LLC Full timeAtlanta-based Incident IQ is a SaaS workflow management platform built exclusively for K-12 school districts. Our mission is to revolutionize how schools manage operational support activities in order to better serve teachers and students. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in...
-
Strategic Account Manager
5 days ago
Atlanta, United States Incident IQ LLC Full timeJob Description Job Description Incident IQ Strategic Account Manager Company Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance, Human Resources service delivery, and more. Our mission is to...
-
Software Engineer
2 months ago
Atlanta, United States Incident IQ Full timeJob DescriptionJob DescriptionJob Title: Software Engineer (E2)Location: Incident IQ HQ (Atlanta), Incident IQ North (Alpharetta)In Office Policy: Hybrid (2 days a week at office)Reports To: Engineering Team ManagerAbout Incident IQIncident IQ is a rapidly-growing SaaS platform aimed at the K12 market, currently serving over 20 million users. Our platform...
-
Software Engineer
3 weeks ago
Atlanta, United States Incident IQ Full timeJob DescriptionJob DescriptionJob Title: Software Engineer (E2)Location: Incident IQ HQ (Atlanta), Incident IQ North (Alpharetta)In Office Policy: Hybrid (2 days a week at office)Reports To: Engineering Team ManagerAbout Incident IQIncident IQ is a rapidly-growing SaaS platform aimed at the K12 market, currently serving over 20 million users. Our platform...
-
Product Marketing Manager
5 days ago
Atlanta, Georgia, United States Incident IQ LLC Full timeJob Description Job Description Incident IQ Product Marketing Manager Company OverviewAtlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our...
-
Incident Manager
2 months ago
Atlanta, United States Saxon Global Full timeFocus on Problem Management, delivering continuous availability for GE applications and related infrastructure. The scope of our work is CoreTech managed P1, P2 and P3 priority incidents escalated to the Digital Operations Center (DOC) and the analysis for root cause so the right corrective actions are implemented to prevent or minimize recurrence or...
-
Incident Manager
3 weeks ago
Atlanta, United States Saxon Global Full timeFocus on Problem Management, delivering continuous availability for GE applications and related infrastructure. The scope of our work is CoreTech managed P1, P2 and P3 priority incidents escalated to the Digital Operations Center (DOC) and the analysis for root cause so the right corrective actions are implemented to prevent or minimize recurrence or...
-
Events Marketing Specialist
2 weeks ago
Atlanta, United States Incident IQ Full timeJob DescriptionJob DescriptionEvents Marketing Specialist Company Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to...