Compliance Operations Consulting Director

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Compliance Operations Consulting Director

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locations

Chicago, IL, USA

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R-3276

You have a clear vision of where your career can go. And we have the leadership to help you get there.

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them and their family members achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNAs benefits, check out our

Candidate Guide

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Under the guidance of Corporate Compliance senior management, implements solutions to reduce regulatory and compliance related exposures. Leads, directs and represents Corporate Compliance in the development and deployment of compliance-focused analytical capabilities and technology solutions, data-enabled testing and monitoring solutions, quality assurance, and continuous improvement initiatives. Drives operational effectiveness and efficient allocation of compliance resources through delivery of enhanced management reporting, analytical insights, tools and technology solutions. Facilitates enhanced compliance outcomes through implementing quality assurance and governance processes aligned with compliance strategic priorities.

JOB DESCRIPTION:
Key Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

Leverages superior analytical capabilities to conceptualize and develop new, reusable tools, models and approaches to enable pro-active testing, monitoring, and mitigation of regulatory and compliance risks.

Enables increased accountability over compliance risks within the First Line of Defense by regular interactions with business unit and functional areas, providing timely and accurate analysis and insights to business units and senior leadership as appropriate.

Collaborates with business partners across the organization to improve how compliance related operational metrics are gathered, stored, and analyzed.

Monitors regulatory and compliance risk across the enterprise. Develops and monitors key performance indicators across product lines and functional areas.

Monitors business unit initiatives and results. Performs risk and trend analysis to identify potential compliance risk and determine impact on policies, procedures, and business practices. Provides analysis, reports, and provides insights to business partners and key stakeholders.

Leads project teams in the evaluation of technology improvement projects. Develops and implements best practices, and recommends modifications to the technology systems that are leveraged to support the Corporate Compliance function.

Lead strategic initiatives designed to improve efficiencies, productivity and customer service.

Plans, organizes and conducts business process reengineering and improvement projects. Plans and oversees large, complex projects to elicit and review business requirements on key initiatives and address possible impacts on functional areas. Acts as a change agent to help facilitate effective deployments of and modifications to existing testing and monitoring processes and/or systems.

Reviews and directs the evaluation and assessment of regulatory fines and penalties to determine root causes and evaluate the effectiveness of corrective actions.

Implements Compliance Quality Assurance program and develops key performance indicators and strong feedback loops to ensure continuous improvement.

May perform additional duties as assigned.
Skills, Knowledge & Abilities

Strong interpersonal, critical thinking, communication, and presentation skills required to interact effectively with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment.

Leadership and management skills demonstrating integrity and professionalism.

Extensive experience in property and casualty insurance marketplace required.

In-depth technical knowledge of theories and practices of data science, actuarial science, or related field.

Mastery of multi-disciplinary analytical capabilities to develop insights and draw conclusions beyond what is readily apparent.

Passion for leveraging technology, tools and process improvements to develop innovative solutions and drive continuous improvement in business operations.

Technical coding expertise to provide strategic direction and oversight of Compliance functions product development and data & analytics roadmap strongly preferred.

Time management and organizational skills; ability to multi-task handling multiple parallel projects

Expertise in Microsoft Office Suite, Google Cloud solutions and other business-related software preferred.

Reporting Relationship
Typically AVP or above
Education & Experience

Bachelors degree, preferably in Compliance, Risk Management, Actuarial Science, Finance / Internal Audit or related field.

Masters degree in quantitative analytics or related field preferred

Typically a minimum of 7-10 years of related work experience

Familiar with methods and techniques in conducting analytical studies and quantitative approaches to problem solving

Experience in business process analysis, computer system implementations, change management, and analytical or research studies preferred.

Experience in developing business process specifications preferred

Applicable certifications preferred.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact

leaveadministration@cna.com

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About Us

At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect.
Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success.
Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work.
Diversity, Equity & Inclusion

CNA is committed to fostering a diverse and inclusive culture grounded in equity that supports our organization, clients, and communities by prioritizing talent and programs that represent our current environment and empower all employees and partners to be active allies and advocates for equality. Globally, our Employee Resource Groups Advocacy for Visible & Invisible Disabilities (AVID), Asian Professionals for Excellence (APEX), Empowering Black Professionals (EBP), Generational Perspectives (GP), Organization of Hispanics and Latine Americanos (OHLA), Pride, Women Impacting Leadership (WIL) and Veterans make CNA, and our communities, even stronger.
Corporate Social Responsibility

At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.

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