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Analyst, Financial Operations

3 months ago

WinstonSalem, United States Inmar Full time
Position Summary:

The Analyst, Financial Operations performs tasks of an analytical nature as an integral member of the AR Operations team. The primary focus of the position is to create and/or maintain actionable financial analysis and reporting to enhance Accounts Receivable operations across the enterprise to reduce DSO and limit bad debt expense. Additional responsibilities include the development and implementation of department policies and procedures that drive the actions of the credit and collections team. This position requires the ability to facilitate effective and action oriented meetings utilizing skills in data analysis and written and verbal communication with internal and external stakeholders, including Executive level management.

The Analyst, Financial Operations must have strong analytical, communication and reporting skills. The Analyst, Financial Operations will demonstrate increasing understanding of Inmar as a service provider and increasing autonomy for assigned responsibilities. Growth in position is evident when the incumbent begins to identify trends, anticipate questions and proactively provide answers to questions not yet asked. Although most of the work involves managing existing processes and reports, the Analyst, Financial Operations is expected to improve each with experience, insights and the evolution of changing data needs.

Primary Accountabilities:

Analytical (40%)
  • Compile results of collection activities based on outcomes against targeted accounts or lines of business.
  • Create and maintain trending of key financial metrics required to help evaluate and drive decisions in actions taken by the credit and collections team.
  • Reduce recurring collections issues by performing root cause analyses to identify and implement cross functional process improvements.
  • Identify potential automation opportunities and other process improvements to positively impact cash flow.
  • Gather, analyze and summarize data for Ad-hoc reports requested by leadership
  • Identify and analyze business problems and devise procedures and solutions to the problems
  • Enhance reporting capabilities with greater depth and consistency in formats
Operational (35%)
  • Develop a credit program to evaluate client risk and identify client credit worthiness; implement approval levels for extension of credit and/or payment plans for delinquent accounts.
  • Develop, maintain and produce monthly, quarterly or annual reports, as required and provide insights into the trends
  • Proactively monitor client receivables used to influence weekly targets for the team to prioritize their collection efforts to drive DSO improvement.
  • Gain an understanding of payment delays and work with internal and external stakeholders to address the root cause and mitigate the risk of recurrence.
  • Develop an understanding of customer's internal payment approval processes; provide support to pricing and contracting processes.
  • Support internal incentive program through analysis of A/R and ongoing audit of the operational workflow.
  • Update internal systems as necessary with contact details, conversations and issues affecting payments.
Leadership (15%)
  • Ability to analyze, interpret, and translate granular detail to executive summary level to address and resolve root cause issues.
  • Lead internal cross functional meetings with management leaders to escalate and assign accountability to address serious credit and collections problems.
  • Work cross-functionally in the development or implementation of new financial and/or operating systems or processes.
  • Influence a team culture that emphasizes customer service, accountability, quality, continuous improvement, key employee retention and development, and high performance.
  • Continuously evaluate policies, procedures, and Key Performance Indicators (KPI) for the credit and collections team that provide financial controls, mitigate risk, and drive expected outcomes.
  • Communicate effectively with team, peers, and leaders within the company.
  • Provide training and mentoring of staff members in the credit and collections department.
Orientation (10%)
  • Learn Inmar's product offerings and services to our customers across the major operational divisions.
  • Understand Inmar activities triggering the ability to earn revenue and invoice customers.
  • Gain knowledge of financial and transactional systems, the flow of data associated with service offerings and their translation into cash.
  • Become familiar with leadership structure, including C-suite executives, Divisional and BU leadership and Finance leadership and alignment with each business.
Required Qualification:
  • Bachelors' Degree in Finance, Accounting, Business, Economics or related field of study
  • 1-3 years of related work experience; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
  • Proficient in Salesforce, G-Suite, and Microsoft Office with advanced knowledge of Excel
  • Awareness and experience with data analytics and reporting tools, such as Tableau and Alteryx
  • Experience with factoring and credit programs a plus
Individual Competencies:
  • Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.
  • Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
  • Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
  • Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
  • Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
  • Influential Communication: Fosters open communication, speaks truthfully and with one voice through clear and consistent messages, listens to others and values all opinions while acting in a respectful manner to influence an outcome, impact, or effect, and responds appropriately to concerns of others.
  • Collaboration: Works collaboratively with others to achieve group goals and objectives.
  • Coaching: Guides, develops, empowers, and motivates associates to meet the organization's goals while preparing the team to win.
  • Building Collaborative Teams: Builds productive and cooperative relationships to facilitate team effectiveness through the understanding and utilization of individual strengths, behaviors, and personalities to achieve team goals and organizational success.
  • Change Management: Acts as a catalyst to change by using effective strategies to facilitate organizational change initiatives and overcome resistance to change.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:
  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
  • Rarely required to stand, kneel or stoop, and lift and/or move up to 20 pounds.
  • Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
As an Inmar Associate, you:
  • Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
  • Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
  • Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
  • Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
  • Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
  • Support a safe work environment by following safety rules and regulations and reporting all safety hazards.


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We are an Equal Opportunity Employer, including disability/vets.