Customer Service Representative
4 weeks ago
Position Title: Customer Service Representative
Primary Function: Provide excellent customer service and maintenance.
Reports To: Customer Service Team Leader
Functions: Various functions may include setting appointments, billing, maintaining customer files and data entry, creating a bank deposit, customer service, mass mailings, maintain knowledge of propane safety and township permit requirements. Communicating with and providing service to other team members and misc front desk functions.
Qualifications: Excellent customer service, organization and attention to detail skills are a must. Pleasant attitude and personality are required. Proficiency in Microsoft Office, Excel and Outlook are required.
PHONE /WEBSITE DUTIES-?
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- Answer phone calls & assist customers?with orders?
- Respond to?Answer United?messages?
- Reply?to any?customer?inquiries from our?Destwin?website?
- Create fuel oil accounts as needed for new customers.? Mail welcome letter?with credit app.?
- Coordinate with Cody in Graphics for any updates?or new season info?needed on website.?
- Campaign to get customers with Wesco Rewards.? Mail out cards and note in ADDS.?
- Create daily deposits for?cash?transactions?that are?taken to bank?
- Process?credit card payments, post to E3?&?Destwin.?
- Communicate with propane customers & coordinate appointments for tank sets?into?Greg's?Outlook.???
- If needed, call MISSDIG and order checks for permits.? Ready packets.?
- Input?the?completed tank set info into ADDS & update K-factors if keep-fill delivery status.?
- If propane tank?sets need additional action (trenching, documentation,?etc) - make an appt for 2 weeks or later if needed.?
- Maintain propane customer files, permits, inspections & additional paperwork.? File?work?orders.?
- Keep supply of propane packets available for mailing.?
- New propane season-gather all supplies needed for mailing new pricing for upcoming season.?
- Assist propane customers that inquire on pre-buying their propane.? Change matrix, adjust lock-in fee.?
- Update ADDS with customers who wish to use market pricing instead of lock-in-pricing.? Remove lock-in fee and change matrix.?
- Assistance in propane promotions?with?mailing, tracking?response and setup.?
- Complete work orders for safety checks needed for run-outs.? Mail letter re: needed time frames for deliveries & charges.?
- Year-end review for propane accounts?on Exceptions List?regarding usage, exceptions to?fees,? and?update matrixes as needed.?
- Outstanding work orders are queried, researched and shown as complete or voided.?
- Check on paper?supply for copy and fax machine.?
- Change out toners and/or drums when needed.??
- Make supply of Ck by phones or fax slips for office use.?
- Learn?misc?duties of front desk
- Excellent customer service.
- Organization and attention to detail skills.
- Pleasant attitude and personality.
- Proficiency in Microsoft Office, Excel and Outlook.
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