Sr Customer Service Representative
2 months ago
Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.
JOB DUTIES
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- May handle customer returns.
- May be assigned to one customer.
- Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
- May be responsible for quality and/or safety in the branch.
- Performs other duties as assigned.
- Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
- Typically requires a high school diploma or GED
- Five (5) or more years of related experience or an equivalent combination.
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Excellent computer skills.
- Excellent negotiation skills.
- Strong product knowledge.
- Reliability, organization, and attention to detail required.
LICENSES & CERTIFICATIONS:
- None required.
BUDGET RESPONSIBILITY:
- No
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
- Pay: $22 - $29/ hour
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
-
Sr Customer Service Representative
2 weeks ago
Rochester, United States Genuine Parts Company Full timeSUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Sr Customer Service Representative
4 weeks ago
Rochester, United States Genuine Parts Company Full timeJob DescriptionSUMMARY:Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens...
-
Sr Customer Service Representative
3 weeks ago
Rochester, United States Genuine Parts Company Full timeSUMMARY:Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Sr Customer Service Representative
5 days ago
ROCHESTER, United States Genuine Parts Company Full timeSUMMARY:Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Sr Customer Service Representative
4 weeks ago
Rochester, NY, United States Genuine Parts Company Full timeSUMMARY:Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Sr Customer Service Representative
3 weeks ago
Rochester, NY, United States Genuine Parts Company Full timeSUMMARY:Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Customer Service Representative
3 weeks ago
Rochester, United States Eastman Kodak Full timeThe customer service representative works closely with the customer and Kodak internal partners ensuring order to cash processing expectations are met. Multi-faceted role that supports warehouse facilities, supply chain, logistics, Sales, Service, an Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service
-
Customer Service Representative
3 days ago
Rochester, New York, United States Kelly Services, Inc. Full timeCustomer Service RepresentativeAt Kelly Services, Inc., we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for handling customer inquiries and providing solutions within time limits. Your duties will include:Handling customer inbound/outbound callsProviding appropriate...
-
Customer Service Representative
2 weeks ago
Rochester, United States WESCO International Full timeAs a Customer Service Representative, you will respond to customer inquiries by telephone or e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or req Customer Service Representative, Customer Service, Representative, Manufacturing, Retail
-
Customer Service Representative
4 months ago
Rochester, United States ADMAR Construction Equipment & Supplies Full timeTo greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service. Essential Functions: Act as the front line customer service provider a Customer Service Representative, Customer Service, Equipment Rental, Customer Experience, Representative,...
-
Customer Service Representative
1 week ago
Rochester, New York, United States Walmart Full timeCustomer Service Representative Job OverviewAt Walmart, we are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, processing returns and refunds, and handling financial transactions. You will also be responsible for maintaining a clean and...
-
Customer Service Representative
2 weeks ago
Rochester, United States Wesco Full timeWesco - 1525 Mt Read Blvd [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...
-
Customer Service Representative
2 weeks ago
Rochester, New York, United States Innova Solutions Full timeJob Title: Customer Service RepresentativeInnova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer...
-
Customer Service Representative
2 weeks ago
Rochester, New York, United States Kelly Services, Inc. Full timeCustomer Service RepresentativeKelly Services, Inc is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide solutions and alternatives to meet customer needs.Maintain accurate records of...
-
Customer Service Representative
1 month ago
Rochester, Minnesota, United States FASTSIGNS #221601 Full timeCustomer Service RepresentativeAs a Customer Service Representative at FASTSIGNS #221601, you will be the primary point of contact for current and prospective customers. Your role will involve working with customers through various channels, including email, phone, in-person, and at their place of business. Your goal will be to build long-lasting...
-
Customer Service Representative
4 weeks ago
Rochester, New York, United States Kelly Services, Inc. Full timeCustomer Service RepresentativeKelly Services, Inc is seeking a skilled Customer Service Representative to join their team.Key Responsibilities:Handle a variety of transactions and assist in the proper execution of intercompany orders and customer orders.Develop and maintain strong relationships with customers.Generate sales orders, ensuring that pricing...
-
Customer Service Representative
2 weeks ago
Rochester, New York, United States Kelly Services, Inc. Full timeCustomer Service RepresentativeKelly Services, Inc is seeking a highly skilled Customer Service Representative to join their team.Key Responsibilities:Handle a variety of transactions and assist in the proper execution of intercompany orders and customer orders.Develop and maintain strong relationships with customers.Generate sales orders, ensuring that...
-
Customer Service Representative
2 days ago
Rochester, Michigan, United States Gordon Food Service Full timeAbout the Role:Gordon Food Service is seeking a highly motivated and customer-focused individual to join our team as a Store Associate. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and adhering to operating procedures.Key...
-
Customer Service Representative
3 days ago
Rochester, Minnesota, United States Holiday Station Stores - Workday Full timeCustomer Service Representative Job DescriptionWe are seeking a Customer Service Representative to join our team at Holiday Station Stores - Workday. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
1 month ago
Rochester, Minnesota, United States Total Tool Supply, Inc. Full time{"h1": "Customer Service Representative at Total Tool Supply, Inc.", "p": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Total Tool Supply, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external...
