Guest Experience Expert

4 weeks ago

Nashville, United States Arch Amenities Group Full time

R+R Wellness - one of the fastest growing and innovative spas in Downtown Nashville is seeking to fill the position of our Spa Concierge position aka Guest Experience Expert We are looking for reliable individual with a determination to learn and grow within the beauty industry. What better place to start?

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking part time Spa Concierge. The Spa Concierge is responsible for guaranteeing our spa guests a memorable experience from check-in to check-out. You will be working closely with team members to ensure all guests and spa amenities needs are taken care of. As a team, hospitality is our top priority and we are looking for someone with the same goals and aspiration to be the best they can be

Responsibilities:

  • Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
  • Adheres to policies of Arch Amenities Group.
  • Restocks all linens in locker rooms and appropriate guest areas.
  • Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up.
  • Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
  • Escorts members/guests to changing areas in a courteous and timely manner.
  • Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests.
  • Performs laundry duties, including folding linen.
  • Ensures all areas are clean and replenishes supplies as needed.
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
  • Greets each and every guest with a smile and direct eye contact.
  • Informs facility management of any member, guest, or facility issues.
  • Reports any incidents or accidents to a member of the management team.
  • Other duties as assigned
Qualifications:
  • High School Diploma or GED
  • Previous customer service experience, preferably in the hospitality industry.
  • Ability to have conversations with members/guest so that information that is conveyed is understood.
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Energetic, enthusiastic and motivational.
  • Professional manner, discretion, and appearance.
  • Strong team player.
  • Must be able to keep calm and composed while under pressure.
  • Must have an eye for detail.
  • Availability When Facility Is Open: This could include nights, weekends, and holidays.
  • Ability to stand for long periods.
  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
  • This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
  • The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.
  • The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.


Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

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