Supervisor, Patient Care Coordinators

4 weeks ago


St Helena, United States Adventist Health Full time

Job DescriptionLocated in one of the most beautiful regions in the United States, St. Helena Hospital was founded in 1878 and has a rich history of innovative medical care. We are comprised of a 151-bed hospital, emergency department and medical offices with centers of excellence in specialty care, including Adventist Heart and Vascular Institute, Coon Joint Replacement Institute, Martin-O'Neil Cancer Center and Behavioral Health units. In the heart of Napa Valley, St. Helena is a charming place, and the quality of life is unsurpassed with outdoor adventure, rejuvenation at luxurious spas, popular restaurants, as well as perfect weekend getaways to San Francisco or the coast. Job Summary: Supervises the day-to-day business operations of the front office. Coordinates a variety of admitting/receptionist/ clerical duties to facilitate the efficient processing and scheduling of patients for the department. Supervises and coordinates activities occurring in the department. Supervises the department clerical, receptionist, and communication roles. Maintains a safe and organized environment. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment. Job Requirements:Education and Work Experience: Bachelor's Degree or equivalent combination of education/related experience: Required Master's Degree: Preferred Five years' technical experience: Preferred Previous Customer Service Representative (CSR) experience: Preferred Essential Functions: Supervises and directs the activities of various levels of assigned personnel. Instructs new professional and/or ancillary personnel on job duties and assignments. Supervises and dispatches transporters. Supervises and performs receptionist duties in both inpatient and outpatient locations including, answering multiple phone lines and keeping records and desk in proper order. Oversees the personnel requirements of the unit on a daily basis and requests additional personnel, as necessary. Receives, interprets, verifies and processes physicians' orders. Oversees each employer database. Maintains office supplies and equipment for the scheduled examination. Manages supplies for the front desk area. Manages telephone and intercom takes messages, and communicates messages to the appropriate person. Provides project management support for administrators. Conducts research upon request. Maintains staffing schedules to provide coverage in clinics as requested. Arranges for meetings including notification, preparing material, reserving room and equipment. Manages transportation schedule. Hires employees and conducts performance evaluations. Incorporates rounding for employee communications. Orients new personnel. Performs other job-related duties as assigned. Organizational Requirements: Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.About UsAdventist Health is a faith-based, nonprofit, integrated health system serving more than 90 communities on the West Coast and Hawaii with over 400 sites of care, including 26 acute care facilities, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of 37,000 includes employees, physicians and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.



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