IT Support Specialist

2 weeks ago

Omaha, United States Gavilon Full time

** IT Support Specialist**

**Job Category****:** Information Technology **Requisition Number****:** ITSUP01907 Showing 1 location **Job Details**

**Description**

**Essential Job Functions:**

* Provide Level II/III support for local and remote customers.

* Respond to trouble tickets/support requests via telephone, email, or web.

* Log and update trouble tickets in a timely, clear, and concise manner.

* Diagnose the nature of an application incident and restore service as quickly as possible.

* Identify trends and recurring types of incidents. Perform root cause analysis, identify corrective actions to eliminate future recurrences.

* Participate in periodic on-call rotations.

* Partner with analyst and engineers to support and understand the information technology needs.

* Update/Create process flowcharts, diagrams, technical workflows, and other related design documentation.

* This position maybe asked to support/review:

+ Extract-transform-and-Local (ETL) design, development, and technical support

+ Reporting and data visualization

+ Technical analysis

* Additional tasks as assigned by department or management

**Qualifications/Education/Experience/Skills:**

* Ability to adapt to an evolving dynamic information systems arena

* Ability to document and effectively communicate complex, technical subject matter

* High attention to detail and strong customer service skills

* Must be able to manage multiple work items at one time with high sense of urgency and flexibility in a fast-paced environment

* Preference for breadth of IT domains, technologies, and roles

* Two-year college degree in computer science, information systems or related field, or equivalent work experience required

* Strong presentation, communication, and facilitation skills (oral and written)

* Strong organization skills, time management skills

* Critical thinking and problem-solving skills

* Team player

**Knowledge of Key Application a Bonus:**

* Control M

* ServiceNow

* PSI/Filebound

* Microsoft Tools

* Tableau

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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