Technical Support Specialist

3 weeks ago

Omaha, United States HireVenture Full time
Job DescriptionJob Description

Our client is dedicated to delivering innovative solutions and exceptional customer service. With a commitment to excellence and a focus on continuous improvement, our client is seeking a skilled Technical Support Specialist to join their dynamic team.

Position Overview:

As a Technical Support Specialist, you will play a key role in providing technical assistance and troubleshooting support to customers, ensuring the successful implementation and operation of our client's products or services. You will be responsible for resolving technical issues, answering inquiries, and delivering high-quality customer service to enhance the overall customer experience.

Key Responsibilities:

  • Provide technical support to customers via phone, email, chat, or remote assistance tools.
  • Troubleshoot hardware and software issues related to our client's products or services, diagnosing problems and identifying solutions.
  • Guide customers through the installation, configuration, and setup of products or services, ensuring optimal performance and functionality.
  • Document and track customer inquiries, issues, and resolutions using a ticketing system or CRM software.
  • Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to escalate and resolve complex technical issues.
  • Stay informed about product updates, enhancements, and technical specifications, maintaining a thorough understanding of our client's offerings.
  • Provide training and guidance to customers on product features, functionality, and best practices.
  • Participate in the development and improvement of support processes and documentation to enhance efficiency and effectiveness.
  • Continuously strive to exceed customer expectations and deliver exceptional service that fosters long-term customer relationships.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field; relevant certifications or equivalent experience may be considered.
  • Proven experience in technical support or customer service, preferably in a technology-related industry.
  • Strong technical aptitude and troubleshooting skills, with the ability to analyze and resolve technical issues effectively.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner.
  • Familiarity with hardware, software, networking, and operating systems
  • Customer-focused mindset with a passion for delivering superior service and support.
  • Ability to work independently with minimal supervision and collaborate effectively in a team environment.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Experience with ticketing systems or CRM software is preferred.

Apply Today

Join our client's dedicated team and contribute to providing best-in-class technical support to customers. 

If you are a proactive and customer-oriented individual with a passion for technology and problem-solving, we invite you to apply for the Technical Support Specialist position.

We thank all applicants for their interest. 

Please note, only those selected for an interview will be contacted. All others will be considered for future placement opportunities.

----------

Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list of all duties, responsibilities, and skills required. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Equal Employment Opportunity: HireVenture is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Confidentiality Notice: This job description and any accompanying attachments are confidential and may contain privileged information intended solely for the use of the individual or entity to whom they are addressed. If you have received this communication in error, please notify the sender immediately and delete the original message.

Copyright: This job description is copyrighted by HireVenture. Unauthorized use, reproduction, or distribution of this material is strictly prohibited without the written consent of HireVenture.

Note: The information provided in this job description is subject to change without notice. Please refer to the latest version of the job description available on our website for the most up-to-date information.

----------

HireVenture
www.hireventure.com

Powered by JazzHR

kNvunvha9h

  • Technical Support Specialist

    4 weeks ago

    Omaha, United States HireVenture Full time

    Our client is dedicated to delivering innovative solutions and exceptional customer service. With a commitment to excellence and a focus on continuous improvement, our client is seeking a skilled Technical Support Specialist to join their dynamic team. Position Overview: As a Technical Support Specialist, you will play a key role in providing technical...

  • Technical Support Specialist

    1 month ago

    Omaha, United States Akkodis Full time

    Technical Support Specialist Job in Omaha, NebraskaAre you looking for an opportunity to work for a company on the rise who is growing rapidly? If so, this is the position for you! Akkodis is seeking a Technical Support Engineer to provide on-site (Omaha, NE) hardware/software support for end users and continue to help them push the needle forward from an IT...

  • Technical Support Specialist

    5 days ago

    Omaha, United States Remarcable Inc. Full time

    Job DescriptionJob DescriptionOverviewWe are seeking a detail-oriented problem solver to join our team and accelerate our growth in the industry. As an early addition to Remarcable’s new Technical Support Team, you will be a key member of the team, assisting our Customer Support and Supplier Integrations teams by providing technical support to customers....

  • Technical Support Specialist

    2 weeks ago

    Omaha, United States Remarcable Inc. Full time

    Job DescriptionJob DescriptionOverviewWe are seeking a detail-oriented problem solver to join our team and accelerate our growth in the industry. As an early addition to Remarcable’s new Technical Support Team, you will be a key member of the team, assisting our Customer Support and Supplier Integrations teams by providing technical support to customers....

  • Technical Support Specialist

    3 days ago

    Omaha, Nebraska, United States Remarcable Inc. Full time

    Job DescriptionJob DescriptionOverviewWe are seeking a detail-oriented problem solver to join our team and accelerate our growth in the industry. As an early addition to Remarcable's new Technical Support Team, you will be a key member of the team, assisting our Customer Support and Supplier Integrations teams by providing technical support to customers....

  • Technical Support Specialist

    3 weeks ago

    Omaha, United States Remarcable Inc. Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offTuition assistanceVision insuranceWellness resourcesOverviewWe are seeking a detail-oriented problem solver to join our team and accelerate our growth in the industry. As an early addition to Remarcables new Technical...

  • Technical Support Specialist

    1 month ago

    Omaha, United States Remarcable Inc. Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offTuition assistanceVision insuranceWellness resourcesOverviewWe are seeking a detail-oriented problem solver to join our team and accelerate our growth in the industry. As an early addition to Remarcables new Technical...

  • Technical Support Specialist

    4 days ago

    Omaha, United States Remarcable Inc. Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offTuition assistanceVision insuranceWellness resourcesOverviewWe are seeking a detail-oriented problem solver to join our team and accelerate our growth in the industry. As an early addition to Remarcables new Technical...

  • Technical Support Specialist- Payroll

    4 weeks ago

    Omaha, Nebraska, United States Toast Full time

    Technical Care Specialist - Employee Cloud Start Date: 6/17 Class - Training is 5 weeks virtual/remote from home. There is no PTO allowed during training. Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE You will be expected to be in office up to 3 days a week, post training. Hourly Rate: $19.50 per hour Toast is driven by building the...

  • Technical Support Specialist- Payroll

    3 weeks ago

    Omaha, Nebraska, United States Toast Full time

    Technical Care Specialist - Employee Cloud Start Date: 6/17 Class - Training is 5 weeks virtual/remote from home. There is no PTO allowed during training. Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE You will be expected to be in office up to 3 days a week, post training. Hourly Rate: $19.50 per hour Toast is driven by building the...

  • IT Support Specialist

    2 weeks ago

    Omaha, United States Gavilon Full time

    ** IT Support Specialist** **Job Category****:** Information Technology **Requisition Number****:** ITSUP01907 Showing 1 location **Job Details** **Description** **Essential Job Functions:** * Provide Level II/III support for local and remote customers. * Respond to trouble tickets/support requests via telephone, email, or web. * Log and update trouble...

  • Application Support Specialist

    6 days ago

    Omaha, United States Connection Full time

    Job DescriptionJob DescriptionConnection has a fantastic opportunity through our Technical Staffing division for an Application Support Specialist in Omaha, NE. This is a full-time permanent opportunity with outstanding benefits.This is a Hybrid role with 2 days in office. Responsibilities:Provide technical support for applications, specifically, ERP...

  • Sales Solutions Support Specialist

    2 months ago

    Omaha, United States talent_grids Full time

    Sales Solutions Support Specialist  LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a...

  • Technical Support Engineer

    3 weeks ago

    Omaha, United States Securitas Electronic Security Inc Full time

    Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more...

  • DoD SkillBridge

    4 weeks ago

    Omaha, United States Vets2PM Full time

    Job Description DoD SkillBridge Internship: Technical Field Support (416551) SkillBridge Host Company: Siemens SkillBridge Provider: Vets2PM LLC Location: Omaha, NE Applicants must be active-duty U.S. Military Members who qualify for the DoD SkillBridge Program. To Apply: 1. Go to www.vets2pm.com/skillbridge and complete the SkillBridge interest form. 2....

  • DoD SkillBridge

    3 weeks ago

    Omaha, United States Vets2PM Full time

    Job Description DoD SkillBridge Internship: Technical Field Support (416551) SkillBridge Host Company: Siemens SkillBridge Provider: Vets2PM LLC Location: Omaha, NE Applicants must be active-duty U.S. Military Members who qualify for the DoD SkillBridge Program. To Apply: 1. Go to www.vets2pm.com/skillbridge and complete the SkillBridge interest form. 2....

  • Technical Support Intern

    3 weeks ago

    Omaha, Nebraska, United States CLAAS Full time

    \r\t \r\r\tJob Description:\r\r\t \r\r\tThe Technical Support Intern (COOP) provides in-field technical support of assigned CLAAS products. \r\r\t \r\r\t\r\t\tProvide technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying...

  • Technical Support Intern

    1 month ago

    Omaha, Nebraska, United States CLAAS Full time

    \r\t \r\r\tJob Description:\r\r\t \r\r\tThe Technical Support Intern (COOP) provides in-field technical support of assigned CLAAS products. \r\r\t \r\r\t\r\t\tProvide technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying...

  • Technical Support Intern

    2 weeks ago

    Omaha, Nebraska, United States CLAAS Full time

    \r\t\r\tJob Description:\r\t\r\tThe Technical Support Intern (COOP) provides in-field technical support of assigned CLAAS products. \r\t \r\r\t\r\t\tProvide technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying...

  • Vendor Support Specialist

    1 month ago

    Omaha, United States Interpublic Group Full time

    BROAD FUNCTION: The Vendor Support Specialist will be responsible for interacting with a broad range of potential vendors invited to register via our Ariba SLP vendor portal. They will use their knowledge of the Ariba system to assist new and existing vendors with the creation of their Ariba profiles, navigating to the IPG registration page where the...