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Cantonese Customer Service Representative

3 months ago

Columbus, United States Columbus Region Full time

** Cantonese Customer Service Representative**

****Company Overview****

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job youll love today

Job Requirements:

Professionally handle a high volume of incoming calls

Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services

Ability to utilize and navigate multiple systems simultaneously

Be dependable and meet all attendance requirements

Resolve customer issues via one call resolution guidelines and/or escalated process

Meet or exceed company and client performance metrics

Maintain a balance between company policy and client benefit in decision making

Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers

Responsible for call disposition or compiling and documenting customer information as required

Ability to accept and embrace changes within the current business environment

Qualifications:

**Fluent in Cantonese/English**

Ability to pass a drug screen and background check

Dedicated area to work from in your home

Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens

Strong decision making and analytical abilities

Ability to identify customer needs and clearly articulate products and services

Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime

Highly developed sense of integrity and commitment to customer satisfaction

Meet all attendance and dependability requirements

Be a team player

**Work at Home Set-Up Requirements**

Standard Connect and Speed

Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)

*Some programs may require higher speeds.

Monitor

(2) 21 monitor(s). You will supply 1 and Everise will supply 1.

Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic

The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.

Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.

Headset

You must supply your own headset. Specific models will be shared during the interview process.

To be supplied by Everise (some programs offer bring your own devices):

Keyboard

Mouse

If youve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Location: Columbus, OH Industry: Customer Service Representatives Position type: JTFT Date Posted: February 11