Housekeeping - House Person

2 months ago

Santa Barbara, United States Rosewood Hotel Group Full time

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is seeking a House Person. This role is responsible for cleaning associate restrooms, locker rooms, hallways, and service elevators, ensuring the hotel's standards of cleanliness. Responsible for reporting any maintenance discrepancies. Sweep and mop the back hallway, and sweep and mop stairwells and elevators. Wipe down elevator walls, back hall, and restroom walls. Receive and store housekeeping supplies. Take the trash out to the loading dock. Deliver and retrieve guest requests promptly. Refill Room Attendant chemical bottles. Retrieve and storeroom Attendant carts and vacuum.

Essential Duties and Responsibilities:

  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Ensure that standards are maintained at a superior level daily.
  • Clean pool and locker rooms. (Polish all brass fixtures; replenish bathroom supplies like toilet paper, hand towels, soap, etc.)
  • Clean associate men's locker room on weekdays, and both men's and ladies' locker rooms on weekends.
  • Clean men's and ladies' restrooms on weekdays and on weekends.
  • Clean Housekeeping hallway and light covers as needed.
  • Sweep, mop back hallway, stairwell, and housekeeping areas.
  • Buff housekeeping hallway daily as needed.
  • Pick up and deliver guest hallway.
  • Deliver all items requested by guests.
  • Make up rollaway and store.
  • Makeup baby cribs and store.
  • Refill room attendant's chemical bottles (p.m. shift)
  • Wrap guest toilet tissue.
  • Clean all service elevators (tracks, walls, floors, etc.) on a daily basis.
  • Pick up new supplies at loading dock.
  • Store new supplies in the proper storage areas.
  • Pick up and distribution of interoffice mail.
  • Storeroom attendant's cart inside the storage room.
  • Take all trash to compactor.
  • Must be able to perform special projects assigned by the PM supervisor.
  • Must be able to assist in other duties like help do turndown service, help lobby attendants and office cleaner.
  • Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees.
  • All other duties as required.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Knowledge of proper cleaning techniques, requirements, and use of equipment, knowledge of proper chemical handling.

Language: Required to speak, read, and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting up to 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Education: High school diploma.

Experience: Minimum one year's experience as a cleaner/houseperson for a luxury or ultra-luxury hotel or resort.

The pay scale for this position is between $20.00 and $20.50/hour. This is the pay range for this position that the Hotel reasonably expects to pay.

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