Guest Services Associate

1 month ago

Denver, United States Meow Wolf Full time

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Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meow Wolf opens portals of possibility. Come as you are

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

  • Collaborative Creativity: We believe the act of creating together amplifies possibilities.

  • Provocative Playfulness:We celebrate the unexpected because it is the doorway to discovery.

  • Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

  • Authentic Compassion:We are "kind punks" - supportive to each other and standing up for what we believe in.

  • Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on....

Job Description:

Compensation: Compensation for this role is $19.75/hour.

Application timeline: The deadline for submitting applications for this position is October 7, 2024. Meow Wolf reserves the right to extend this deadline if needed.

Often serving as the first point of contact, the Guest Services Associate is responsible for welcoming our guests to our mind-bending art experience and providing engaged interactions throughout their visit. They actively encourage all guests to immerse themselves in Meow Wolf's explorable interactive storylines, while fulfilling other key operational duties and tasks to ensure each guest receives a beyond-exceptional experience while visiting our exhibitions. The Guest Services Associate champions weirdness, radical inclusion, and the power of creativity to change the world.

How you'll do it...

  • Greet guests and provide information about ticketing, upcoming events, Meow Wolf history and more

  • Monitor crowds and assist with crowd control to ensure the safety of guests and staff, including reviewing guest code of conduct and experience expectations before entry

  • Process ticketing and merchandise transactions

  • Monitor objects and props within the exhibition to ensure proper placement and functionality

  • Provide guests with information about the interactive experience, narrative, and contributing artists

  • Create and maintain a pleasant environment for guests by collaborating with other team members to keep the exhibition clean and organized at all times

  • Respond to injuries and emergencies appropriately, including reporting incidents to the manager on duty

  • Fulfill other duties as required or directed by management

To be successful in this role...

  • Strong service skills and welcoming demeanor required

  • Communicate with others to exchange information

  • Embody Meow Wolf customer service expectations to enhance guest's experience

  • Learn and operate ticketing and point of sale systems

  • Follow and enforce safety rules

  • Maintain composure in stressful situations

  • Adaptable to changes in a fast-paced work environment

  • An interest in the arts

  • Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays

  • Must be 18 years of age or older at time of hire

It would be nice to have...

  • Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms

  • Prior experience with point-of-sale systems

  • Bilingual, especially but not limited to English and Spanish

Work environment & physical demands...

This position works in indoor settings with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces. When working in outdoor settings, the position is exposed to weather conditions, and varied temperatures.

Physical Demands:

  • Moving in different positions to accomplish tasks in various environments including tight spaces.

  • Remaining in a stationary position for prolonged periods.

  • Repeating motions that may include the wrists, hands and/or fingers.

  • Positioning or moving objects up to 20 pounds.

  • All employees will comply with company and OSHA standard workplace safety protocols.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

  • This position works a flexible schedule including weekdays, weekends, evenings, and holidays

Supervisory Responsibility: This position does not require supervisory responsibility.

Travel: Travel is not required for this position.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This position is represented by the Meow Wolf Workers Collective/Communications Workers of America.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

  • Medical Insurance options: PPO & HSA

  • Dental & Vision Insurance

  • 401k Retirement Plan

  • Company Paid Life Insurance Policy & Long-Term Disability Coverage

  • Voluntary Short-term Disability & Critical Illness Policies

  • Company Paid Employee Assistance Program

  • Paid Parental Leave for 12 weeks

  • Discount off Meow Wolf Gift Shop Merch

  • Admission to Meow Wolf attractions for employees and guests

Please visit www.meowwolf.com/careers for more information.

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