Information Technology Specialist-Weekend

2 weeks ago


Crockett, United States Kraft Kennedy Full time

Work alongside the best minds in technology.



Do you have the following skills, experience and drive to succeed in this role Find out below.

If you are looking for a place where teamwork, client service, integrity, excellence, continuous learning and professionalism are core values, then Kraft Kennedy may be the place for you.

Kraft Kennedy is a multidisciplinary consulting firm with expertise in technology and management consulting, technology strategies, application specialties, technology infrastructure, managed services and proactive support. Combining this knowledge, our focused teams are dedicated to meeting the needs of our clients. With over 30 years’ experience we have learned that the key to successful IT is to focus as much on the business needs of the client as on technology.

The Support Practice Group of Kraft Kennedy is seeking applicants for full-time remote positions with either of the following hours:

Weekend

Thursday through Monday, 8:30am to 5:30pm Eastern

or

Weekend

Friday through Tuesday, 8:30am to 5:30pm Eastern

Overview

The Support Practice Group (“SPG”) is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.

This position reports to the Practice Group Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Roles and Responsibilities

· Provide oversight of the daily movement of tickets throughout the Support Practice Group.

· Coordinate work across SPG shifts.

· Provide escalation support for weekend SPG team members and coordinate escalations with assigned team members.

· Manage customer concerns in a professional and tactful manner.

· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.

· Interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.

· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.

Experience and Qualifications

· Bachelor’s Degree in IT or related field or a minimum of three (3) years of related work experience in lieu of a degree.

· Minimum three (3) years of Managed Service Provider experience.

· Experience in a managerial role in a customer service setting.

· Experience dispatching information technology related tickets.

· Strong customer service and communication skills.

· Very organized and detail oriented, with a high degree of accuracy and follow up.

· Strong problem solving and technical troubleshooting skills.

· Experience supporting modern hybrid cloud environments.

· Microsoft certifications and/or related technical certifications are strongly preferred.

Compensation

The base pay for this position has a salary range of $70,000 to $80,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.

Why join us?

· Family oriented team environment with strong emphasis on work life balance

· Medical, dental, HSA, life and long-term disability insurance

· 401k with company match

· Phone reimbursement

· Holidays/vacation/sick days

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.



  • Crockett, United States Connective Talent Full time

    Join the leading maritime technology organization in the US as an IT Project Manager, backed by the US Government and Military with over 200 years of history. This is an exciting opportunity to be a part of enterprise-wide, global project implementations as the company is growing.The information below covers the role requirements, expected candidate...


  • Crockett, United States Connective Talent Full time

    Join the leading maritime technology organization in the US as an IT Project Manager, backed by the US Government and Military with over 200 years of history. This is an exciting opportunity to be a part of enterprise-wide, global project implementations as the company is growing. The information below covers the role requirements, expected candidate...


  • Crockett, United States MRE Consulting Full time

    As a Technical Specialist III, your primary role is to deploy technological solutions that address business challenges effectively. You'll be tasked with devising comprehensive schedules for analyzing, implementing, and testing these technologies. Additionally, you'll handle escalations, Infra & NOC alerts, serving as a vital link between the Engineering and...

  • Systems Engineer

    4 days ago


    Crockett, United States Ledgent Technology Full time

    Hybrid If the following job requirements and experience match your skills, please ensure you apply promptly. Job Summary Collaborating with IT team members, the Systems Administrator is heavily involved with the identifying, prioritizing, and resolving critical systems related issues that impact business operations. In addition, the Administrator...


  • Crockett, United States JoCo Full time

    What is the position? The RightAngle Support Specialist will be responsible for management of the organization's financial applications and will provide support to end users. The following information provides an overview of the skills, qualities, and qualifications needed for this role. What are the responsibilities? As a RightAngle Support Specialist,...


  • Crockett, United States World Wide Technology Full time

    Director of Network and Technology Services Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. 6 Months CTH Houston, TX / Hybrid. 2-3 days a week onsite I. Job Summary The Director of Network and Technology Services will provide support to over 50,000 employees, 1500 sites across...


  • Crockett, United States World Wide Technology Full time

    Title: Senior Network EngineerYou could be just the right applicant for this job Read all associated information and make sure to apply.Location: On-site - Houston, TX, USADuration/Type of Job: 6+ monthsI. Job SummaryAs a network engineer, you will be part of our IT team that designs, installs, configures, andmaintains our network infrastructure using...


  • Crockett, United States World Wide Technology Full time

    Title: Senior Network EngineerYou could be just the right applicant for this job Read all associated information and make sure to apply.Location: On-site - Houston, TX, USADuration/Type of Job: 6+ monthsI. Job SummaryAs a network engineer, you will be part of our IT team that designs, installs, configures, and maintains our network infrastructure using...

  • Business Analyst

    2 weeks ago


    Crockett, United States Ledgent Technology Full time

    Business Analyst Do you have the skills to fill this role Read the complete details below, and make your application today. We are looking for someone with a passion for innovation who will seek, develop, and help implement strategic initiatives for improved efficiency and productivity. This person will help scale and enhance our systems and processes to...


  • Crockett, United States Apqc Full time

    Overview You will be responsible for the day-to-day implementation and management of APQC’s automation platform, Marketo; including ownership of omnichannel campaigns that leverage email, web personalization, and third-party advertising.  Not sure what skills you will need for this opportunity Simply read the full description below to get a complete...


  • Crockett, United States PSEG Long Island LLC Full time

    Job SummaryThe Solution Architect is responsible for the design of technology solutions in support of core business functions by evaluating end user needs, business goals, budgets and existing applications to define system requirements and technical standards.This position delivers:• effective communication of IT activities, processes and solutions within...


  • Crockett, United States PSEG Long Island LLC Full time

    Job Summary The Solution Architect is responsible for the design of technology solutions in support of core business functions by evaluating end user needs, business goals, budgets and existing applications to define system requirements and technical standards. This position delivers: • effective communication of IT activities, processes and solutions...

  • PLC Engineer

    2 weeks ago


    Crockett, United States L&T Technology Services Full time

    Job Description: Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. • Required – PLC Programming experience in Siemens controllers: S7 15xx. • Required – Experience in NI controllers: NI9025, NI9031, NI9042. • Desirable – Domain experience in Oil & Gas Industry (Choke...


  • Crockett, United States Esperta Health Full time

    Esperta Health believes everyone should have access to expert wound care - anywhere. We have built the industry's only complete in-home wound management program driven by clinical expertise, evidence-based guidelines, and innovative technology to deliver real-time responsive care plans, thereby standardizing wound care while improving healing outcomes and...

  • Solution Architect

    2 weeks ago


    Crockett, United States Brooksource Full time

    Solution Architect All candidates should make sure to read the following job description and information carefully before applying. Responsibilities: · Drive holistic design & patterns for secure cloud application environments, Cloud platform enhancements, application architecture, data services, and cloud service integrations. · Conduct technical...

  • Computer Operator

    7 days ago


    Crockett, United States IT Avalon Full time

    Contract to Hire Make your application after reading the following skill and qualification requirements for this position. Description & Requirements At company, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members....


  • Crockett, United States Clearpoint Full time

    Title: Machine Learning EngineerClient: Professional Services CompanyLocation: Houston, TexasType: Contract (onsite in Houston, Texas)Rate :$50-55/hour DOEEnsure you read the information regarding this opportunity thoroughly before making an application.NOTE: Houston, Texas candidates only there is no relocation support.Summary:Streamline overall data...


  • Crockett, United States IS&T IT Services Full time

    Full Stack Developer The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Location: Hybrid position with office locations in Sugar Land, TX and Alpharetta, GA. Position Overview: We are seeking an experienced Full Stack Developer to join our team. The ideal candidate will be...


  • Crockett, United States IS&T IT Services Full time

    Network and Voice Operations Specialist You could be just the right applicant for this job Read all associated information and make sure to apply. Temporary to Permanent Position Location: HQ - Onsite Only Role Overview: This role involves managing both our network operations and voice communications, ensuring seamless connectivity and support across the...

  • Data Architect

    2 weeks ago


    Crockett, United States Oscar Full time

    We are seeking a talented Data Architect to join our team and collaborate closely with the Chief Enterprise Data Architect. In this role, you will enhance data architecture and management, support complex projects, and ensure alignment with business objectives. Leveraging your creativity and communication skills, you'll tackle intricate challenges and foster...