Network Operations Center Technician
3 weeks ago
Network and Voice Operations Specialist
You could be just the right applicant for this job Read all associated information and make sure to apply.
Temporary to Permanent Position
Location: HQ - Onsite Only
Role Overview:
This role involves managing both our network operations and voice communications, ensuring seamless connectivity and support across the organization.
Responsibilities:
- Network Management: Oversee and manage the functionality and efficiency of our network systems using Cisco switches and SolarWinds monitoring.
- Voice Communications: Handle setup and maintenance of Cisco Unified Communications Manager functions including call forwarding, hunt groups, and voice account setups.
- Vendor Interaction: Manage relationships with voice/data carriers and vendors, ensuring effective communication and service delivery.
- Hot Cuts and Circuit Turn-Ups: Execute critical transitions and upgrades without service interruptions.
- Documentation: Utilize Visio and PowerPoint to document system configurations and operations clearly and accurately.
- End-User Support: Provide first-line communication with branch personnel, addressing and resolving issues escalated from end users or the helpdesk.
- Team Collaboration: Work closely with other team members to ensure knowledge transfer and continuity of operations.
Requirements:
- Experience in managing Cisco network environments, with specific knowledge of Cisco switches.
- Proficient with Cisco Unified Communications Manager (CUCM) and its functionalities.
- Familiarity with SolarWinds software is a significant advantage.
- Strong capabilities in system documentation tools such as Visio and PowerPoint.
- Excellent communication skills with experience in customer-facing roles.
- Ability to handle multiple tasks simultaneously and adapt to changing priorities.
Work Conditions:
- This is a full-time, on-site position requiring the candidate to be present at the office every day.
- Initial temporary term of three months, with the possibility of transition to permanent based on performance and operational requirements.
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