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Treatment Coordinator
4 months ago
Job Type Full-timeDescriptionTreatment Coordinator Reports to: Practice ManagersJob Summary/ResponsibilitiesWith the support of the administrative team and Practice Managers, assist to ensure the smooth and successful appointments of all new patients.To be responsible for contracts signed by responsible party prior to or on banding day.To be responsible in assisting to produce performance and quality standards within the Treatment Coordinator room, delivered through customer service skills and attention to detail.To be responsible for the maintaining all treatment coordinator records and reports, and communicating them to the Practice Manager.Duties include: Sets up treatment rooms for all new patient examsWelcomes new patients/parents promptly with a warm smileEnsures new patient experience is enjoyable every single timeChecks all new patient charts to ensure info was correctly entered upon schedulingHas Ipad ready for new patients that have not filled this out prior to appointmentResponsible for new patient paperwork to ensure it has been completed. Map in fields from the online questionnaire into chart. Ensures process is compliant with HIPPA laws. Completes New Patient Xrays for appointmentGives accurate and correct pricing based on treatment plan recommendations. May include expected insurance amount if insurance has been previously verified for the specific patient. Works numbers for new patients and sets up comfortable monthly payments that align with office guidelinesKeeps records of all contracts, fees, referral, and other important informationHelps to fill the schedule when needed by communicating with the Front Desk CoordinatorsEnsures accurate charting and insurance information has been entered in correctly for Insurance Coordinator to submit once contract is signed.New insurance information to be collected and scanned into chart by obtaining a copy of front and back of insurance card as well as half sheet filled out. Sign contract with patient or parent before but no later than banding date. Have contract to Insurance coordinator by next working day. Answers any questions patient might have regarding treatmentWorks with Practice Managers to ensure all contracts and documents are up to date, gathers needed information, and update as changes take place. Attend all staff meetings, front office meetings, and daily huddles. Representing the practice in a positive way inside and outside of the office.Requirements At least 1 year of treatment coordinating experience is required be self-motivated, organized, and have a positive attitudepossess great understanding of dental terminologyhave excellent communication and written skillshave excellent public relations skillswork well with patients and teambe experienced in delivering high-level customer serviceCommitted to the position arriving on time daily and staying late as needed.Excellent computer skills including Microsoft Word, Excel, Teams, and Outlook
