Senior Client Service Associate
2 weeks ago
Our client is an investment advisory firm, providing a comprehensive and flexible array of
investment solutions to high-net-worth individuals, family offices and institutions.
We are currently seeking a Senior Client Associate candidate, based out of our Miami office. The
candidate would work primarily with advisors based in Miami and be responsible for ensuring all
client needs are promptly and accurately addressed. The candidate would also serve as front
office support, including welcoming clients and visitors to the office, client onboarding and
responding to client inquiries and calls, as appropriate. The candidate should have strong
attention to detail, be a self-starter, ambitious, and client-service focused. Specific areas of
responsibility include, but are not limited to:
RESPONSIBILITIES AND DUTIES
• Work closely with the company’s Senior Advisors in the preparing marketing materials
and personalized investment proposals and reports.
• Serve as first point of contact to proactively manage and deliver the client experience
and scope of services.
• Work jointly with advisors on complex relationships, with the expectation that the
candidate eventually be able to handle low complexity clients independently.
• Work closely with the reporting team to generate reports, analyses, and solutions. May
participate in client meetings to present reports.
• Oversee and support with post-client-meeting follow ups, including assisting with
onboarding documentation and client intake process.
• Support Senior Advisors with coordinating and processing new private fund
subscriptions.
• Maintain up-to-date client data in the contact management system (CRM) for purposes
of reporting, scheduling, tracking, and marketing.
• Create and maintain client files, prepare client forms and reports, and assist with client
correspondence as requested by the firm’s Advisors.
• Work closely with firm’s financial planning and reporting team to create customized
financial plan and portfolio reports tailored to the client.
• Support Senior Advisors in solving complex client inquiries.
• Support Senior advisors with business development, which may include but not be
limited to coordinating client events and meetings.
• Provide weekly and monthly portfolio reports to Senior Advisors which supports them in
their oversight of client relationships, such as weekly cash positions, monthly portfolio
benchmark deviations.
• Assist clients with requests related to the company’s portfolio management system,
custodian portal(s) and tax forms.
• Liaise with clients’ and firm’s network of business professionals, including accountants,
attorneys and other specialized advisors and service partners, as needed.
QUALIFICATIONS:
• A four-year degree from a regionally accredited institution (i.e. Bachelor of Science).
• Minimum 2-3 experience in the financial industry.
• Excellent attention to detail and judgment, with high ethical standards.
• Relationship skills and commitment to establishing long-term client relationships.
• Self-motivated, highly driven, and entrepreneurial personality.
• Demonstrate a high degree of organizational and follow up skills.
• Excellent interpersonal and written/verbal communication skills. Demonstrated ability
to articulate financial terminology effectively and clearly.
• Be able to work both independently with little direction/supervision and as part of a
team.
Please reply here or email to: mhubbard@normanalex.com with your resume.
Thanks and look forward to connecting.
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