![BrandSafway](https://media.trabajo.org/img/noimg.jpg)
Product Support Representative
2 months ago
Product Support Representative
Summary
**Title:** Product Support Representative
**ID:** 2044186
**Location:** Tukwila, WA
**Job Function :** Sales
Description
We are looking for a **Product Support Representative** . The **Product Support Representative** assists customers, sales and field service personnel by providing technical advice and information on production equipment in assigned product families, based on product performance data from customers and field service engineers. The **Product Support Representative** will also coordinate problem resolution which may require customer notifications via written notification.
The ideal candidate must be a self-starter, have a willingness to learn, must have great people skills, charismatic, excellent communication skills and focused on the customer experience. Responsible for handling product support calls, guiding callers through problem resolution. The individual must also mechanically inclined.
A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was formed when Brand Energy & Infrastructure Services and Safway Group combined in 2017. We are a corporation of 35,000 employees with operations in more than 35 countries.
At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. Come join our growing team.
BrandSafway offers a competitive benefits package that includes medical, dental, vision, life, and disability insurance along with a generous 401k plan. Salary range for this position is $24 - $26 per hour. This range represents the anticipated low and high end of the salary for this position.
**Responsibilities**
+ Actively listen to and enable customers with solutions to common problems.
+ Ensure customer escalation process is followed to assist both internal and external customers to resolve mechanical, electrical, software and/or process problems associated with the operation, programming, troubleshooting and maintenance of SafeWorks product offerings.
+ Administers warranty policy for assigned products.
+ May perform other special projects and evolved duties as assigned.
**Qualifications**
+ High School Diploma or equivalent.
+ At least two years of directly related customer-facing product support and troubleshooting experience for a manufacturer of electromechanical equipment.
+ Proficiency in technical writing as demonstrated by at least two years of experience drafting documents such as service bulletins or product manuals for such equipment of an industrial company.
+ Strong mechanical aptitude.
+ Electrical troubleshooting skills and ability to read schematics. Must have a demonstrated ability to logically lead customers through technical problem-solving events.
+ Prior experience conducting training classes and/or who have demonstrated stand-up presentation skills.
+ Excellent verbal and written communication skills.
+ Computer experience needed with strong working knowledge of MS Office applications.
+ Ability to adapt to changing priorities in a fast-paced environment.
+ Safety first attitude.
+ Positive attitude, self-motivated.
BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.
**Notice to all potential job candidates:**
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for any special treatment or consideration. If anyone, regardless whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at hrcompliance@brandsafway.com and provide the name of the individual and any other documentation or proof of such an act.
We have other current jobs related to this field that you can find below
-
Customer Support Representative
3 weeks ago
Seattle, United States Instep Management Group Full timeOur Customer Support Representatives are known for dreaming big, working hard, and creating the most memorable experiences for our customers. People are at the heart of what we do. Our dynamic and inclusive team environment sets us apart from everyone else. Instep is currently expanding into the Seattle / Kirkland region and looking for motivated Customer...
-
Customer Support Representative
1 month ago
Seattle, United States Instep Management Group Full timeOur Customer Support Representatives are known for dreaming big, working hard, and creating the most memorable experiences for our customers. People are at the heart of what we do. Our dynamic and inclusive team environment sets us apart from everyone else. Instep is currently expanding into the Seattle / Kirkland region and looking for motivated Customer...
-
Entry Level Sales Support Representative
3 days ago
Seattle, United States Instep Management Group Full timeJob DescriptionJob DescriptionThe Entry Level Sales Support Representative will work directly with potential customer accounts to establish a proper connection and comprehensive sales solution to fulfill our client’s account requirements based on the assigned account’s products, services, and promotions within the desired timeframe. The Entry Level Sales...
-
Entry Level Sales Support Representative
1 day ago
Seattle, United States Instep Management Group Full timeJob DescriptionJob DescriptionThe Entry Level Sales Support Representative will work directly with potential customer accounts to establish a proper connection and comprehensive sales solution to fulfill our client’s account requirements based on the assigned account’s products, services, and promotions within the desired timeframe. The Entry Level Sales...
-
Customer Support Representative
3 weeks ago
Seattle, United States InEvent Full timeCUSTOMER SUPPORT REPRESENTATIVE We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it...
-
Customer Support Representative
3 weeks ago
Seattle, United States InEvent Careers Full timeCUSTOMER SUPPORT REPRESENTATIVE We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen! Responsibilities...
-
Customer Service Support Representative
1 month ago
Seattle, United States Laboratory Service Inc Full timeLabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of...
-
Client Service Support Representative
3 weeks ago
Seattle, United States Laboratory Service Inc Full timeLabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of...
-
Sales and Service Support Representative
1 month ago
Seattle, United States SalesFirst Recruiting-1 Full timeJob DescriptionJob DescriptionCOMPANY:Our client is a well-established company that specializes in manufacturing and distributing first aid products to local businesses. They are known for providing high-quality products with excellent customer service that has solidified their reputation in the industry. First aid is their primary focus to ensure your...
-
Client Service Support Representative
4 weeks ago
Seattle, United States LabCorp Full timeLabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of...
-
Client Service Support Representative
4 weeks ago
Seattle, United States Laboratory Service Inc Full timeLabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of...
-
Sales Support Representative
1 month ago
Seattle, Washington, United States AppleOne - United States Full timeJob Title: Logistics Sales Support RepresentativeJob Summary:The Logistics Sales Support Representative assists the sales team by providing administrative support, handling customer inquiries, preparing quotes, and coordinating logistics operations to ensure smooth delivery of services to clients.Key Responsibilities:-Customer Support:-Respond promptly and...
-
Retail Support Member Service Representative
4 weeks ago
Seattle, United States Sound Credit Union Full timeJob DetailsLevel Entry Job Location Southcenter - Tukwila, WA Position Type Full Time Education Level High School Diploma or equivalent. Salary Range $20.00 - $25.00 Hourly Travel Percentage Up to 50% Job Shift Monday - Friday, 1/2 Day Saturday's Job Category Business Development Description**$1,500 Sign-On Bonus!**Sound is looking for... A Retail Support...
-
Product Support Specialist
3 weeks ago
Seattle, United States Stripe Full time**Product Support Specialist** Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and...
-
Product Support Specialist
3 weeks ago
Seattle, United States Stripe Full timeWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...
-
Product Support Specialist
4 weeks ago
Seattle, United States Stripe Full timeWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...
-
Client Service Support Representative
4 weeks ago
Seattle, United States Labcorp Full timeLabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of...
-
Service Support Representative
2 months ago
Seattle, United States MacDonald-Miller Facility Solutions Full timeAt MacDonald-Miller Facility Solutions ("MacMiller") we make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices - there is a breadth and variety of work to keep you engaged and inspired....
-
Service Support Representative
2 months ago
Seattle, United States MacDonald-Miller Facility Solutions Full timeAt MacDonald-Miller Facility Solutions ("MacMiller") we make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices - there is a breadth and variety of work to keep you engaged and inspired....
-
Senior Product Manager Technical
4 months ago
Seattle, United States Amazon.com Services LLC Full timeAre you interested in innovating and influencing to improve the WW selling partner contact experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end mechanisms to drive progress and increase transparency? If so, the Selling Partner Support Experience team is looking...