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Kitchen Shift Lead

5 months ago

Santa Cruz, United States New Seasons Market Full time

** Position Description**

**Kitchen Shift Lead** Location **Downtown Santa Cruz** City **Santa Cruz, CA** Starting Pay **$19.00 - $23.52** **Job Brief**

New Leaf Community Markets in Downtown Santa Cruz is hiring one full-time Kitchen Shift Lead. This is a regular (not temporary) position eligible for full benefits, including medical/dental/vision/401k and staff discount.

**Job Title:** Kitchen Shift Lead

**Department:** Prepared Foods

**Job Region:** California Coastal

**Reports-To:** Kitchen Manager

**Exemption Status (typically):** Non-Exempt

**Requirements:** As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening and weekend shifts per the needs of the business. Valid Food Handlers card and ServSafe certification

For more than 30 years, New Leaf Community Markets has been making important choices that nourish and sustain our Central Coast communities. We opened our doors as a small cooperative in 1985 on the Westside of Santa Cruz. Now, were a community-hub grocery store, that remains true to our progressive roots and good for the community ethos. **About the role:** Ensures an outstanding customer experience and assists with the coordination, execution and oversight of department operations and work. Prepares, stocks, weighs and packages Kitchen and food service department products. Provides exceptional customer service and contributes to a positive and collaborative team environment. **General Requirements:**

* Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.

* Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department.

* Represents company values. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.

* Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.

* Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.

* Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.

* Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.

**Position Responsibilities:**

* Oversees department in the absence of department management team.

* Guides the work of department clerks, including planning and assigning work, ensuring quality standards, training and coaching staff and overseeing their productivity.

* Partners with department management team to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.

* Partners with department management team to execute training programs for all areas of department. Demonstrates ability to adapt approach to different learning styles among staff.

* Maintains awareness of current ads, promotions, holidays and events. Plans for weekly ads, events and holidays using tools and reports.

* May participate in other activities, such as inventories, scheduling and performance reviews.

* Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.

* Maintains professional vendor relationships.

* Ensures customer special orders are accurately placed and delivered.

* Prepares Kitchen department for store opening and closing.

* Prepares, cuts, wraps, weighs, tares, prices and presents Kitchen department products.

* Stocks and maintains Kitchen stations

* Processes customers made-to-order items accurately and expeditiously.

* Assists with food preparation and production.

* Understands and complies with specific shift guidelines, tasks and responsibilities.

* Stocks, rotates and faces products with attention to product quality and expiration dates.

* Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.

* Maintains accurate pricing and signage that meet merchandising standards.

* Demonstrates familiarity with products in department and general understanding of culinary terminology, product labelling and common dietary restrictions, with willingness to continue learning.

* Follows company procedures for processing invoices, transfers and credits.

* Handles damaged and spoiled product according to company policy.

* Maintains cleanliness, organization and rotation of all areas, products and supplies.

* Responds to and follows through on emails and other communications in a timely manner.

* Notifies Assistant Manager or Manager on Duty of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.

* Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.

* This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.

* Continuously required to: lift and carry 1-10 pounds; use arms, hands and wrists; grasping/squeezing; reach at/above shoulder; reach below shoulder

* Frequently required to: lift and carry 11-20 pounds; bend/stoop; twist

* Occasionally required to: lift and carry 21-50 pounds; push and/or pull 1-40 pounds

* Performs other tasks and duties as assigned.

*This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market / New Leaf Community Markers reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.* **What you Bring as a Candidate:**

* Previous customer service, food service, retail or grocery experience required.

* Knowledge of retail and / or restaurant Prepared Foods / Deli / Kitchen departments or similar food production environments. Prior cooking and / or food preparation experience required.

* Prior supervisory experience highly preferred.

**Physical and Environmental Work Space:** Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities. Share