Customer Service Agent

2 months ago

Baltimore, United States Sixt Full time

SIXT is seeking a Customer Service Agent to join the (branch location) team. The CSA will deliver exceptional customer service to customers from around the world. They will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate will be an organized multitasker who has exceptional interpersonal and relationship building skills, strong verbal and written communication skills, and the ability to manage stressful or unusual situations to maintain good customer service.

**Key Tasks and Responsibilities**

* Welcome all customers as they arrive on the lot

* Ask about their experience with Sixt; recording feedback to improve future rental experience

* Make sure customers have all personal belongings from the vehicle

* Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

* Use proper statement to determine if vehicle is being returned with full tank of gas

* Advise and review rental charges, providing an accurate receipt to the customer

* Complete a service alert for any mechanical and or body damage communicated by the customers

* Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

* Keep lot organized for ease of access and traffic flow

* Work in outdoor weather conditions including direct sunlight, rain, heat or cold

**Your Qualities**

* High school diploma or GED

* Minimum 1-year customer service experience

* Must be at least 21 and have a valid driver's license with a clean driving record

* Basic computer navigation skills and knowledge of Microsoft Office applications

* Ability to work 40 hours per week including day and/or evening hours

* Likely to require at least 5-10% travel, some of which may be by airplane

* Must be willing to wear company uniforms

* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

* Ability to communicate in other languages is a plus

As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The companys success and dynamic growth is based on their employees commitment. We champion an energized work culture, development opportunities, and growth potential In addition, we offer a competitive salary and employee benefits

**Location:**

Baltimore-Airport

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