IT Desktop Support Technician

3 weeks ago


Houston, United States ChaseSource Full time

Job Description Job Description Job description The primary purpose of this position is to (1) Provide Desktop & Server Administration support to Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver, and other offices and employees of the law firm.Responsibilities:Provide Prompt & Professional Technical Support to End UsersSetup New Employees Computer, Access Cards, Phone, Applications, etc.Troubleshoot & Diagnose Technical & Connection Issues Related to Desktops & PeripheralsInstall, Upgrade and Troubleshoot Desktop Operating System & ApplicationsMaintain & Manage Desktops Wipe, Refresh, Re-Image Desktop PCsMaintain & Manage Network Printer Fleet Troubleshoot, Escalate to VendorResolve Basic Issues with all LGBS Mission Critical ApplicationsAdvise on Software or Hardware UpgradesTroubleshoot Basic Voice and Connectivity Issues with PhonesEnsure Firms IT Security Posture is Maintained at all TimesMaintain Excellent Documentation on IT Processes and ProceduresCross train on mailroom application and act as backup for mail processingAct as backup for routine mailroom runsWork on other IT related projectsBe willing to learn Powershell Scripting & other automation toolsBe able and willing to cross train and backup staff in the Mail room and File room.Be willing to take on expanded roles with server management, etc.Be able and willing to travel to remote offices, as neededBe willing to work after hours and on weekends if and when neededQualifications:Must have valid drivers licenseExcellent time management skills; punctual; excellent attendanceProven Work Experience as a Desktop Support TechnicianAdvanced Knowledge of Computer Hardware, Chipsets, Memory Modules & PeripheralsKnowledge of Modern Operating Systems, Software Applications & Remote Access SystemsCommunication - ability to understand issues & relay resolutions to end usersAbility to work in high-volume, fast paced environmentAbility to lift a minimum of 50 lbs.Computer Science or Information Technology related Associate or Bachelors DegreeIT certifications relevant to Desktop Support & Server ManagementKeeping up with the rapidly advancing technologies and relevant certificationsAbility to handle incoming tickets in a timely mannerProvide end users with regular updates on escalated issuesFollow escalated issues to full resolutionAbility to maintain safe and professional work environmentEnsures IT assets are in good working conditionKeeps IT skillset currentMaintains security conscious practices related to use of firm IT resourcesExcellent attendance & Punctuality (supervised employees)#AmishLGBSCompany Description Staffing company hiring for contract, contract to hire, and direct hire. Company Description Staffing company hiring for contract, contract to hire, and direct hire.#J-18808-Ljbffr

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