Delivery Lead

2 weeks ago

San Mateo, United States Momentum Design Lab Full time

**Delivery Lead - UX Focus - Remote**

**Project Management | San Mateo, CA | Full Time, Contract, and Temp to Full Time**

Job Description

At Momentum Design Lab (MDL) we help global brands, fast paced technology startups, emerging software companies, and big tech to solve high impact business challenges through digital experience design. Our engagements span user/customer research, product strategy, design, and software development. We are user/customer experience obsessed, blending both digital product and service design to create experiences that are innovative and transformative to their organizations and their customers. Our approaches are versatile so each project may be unique in workflow and deliverables; from innovation sprints to extensive design thinking exercises, we adapt to meet the ever changing needs of the customer.

**What you could be working on as a Digital Project Manager:**

No year is the same. Over the past 18 months you may have been involved in one or more interesting challenges such as:

* The 10 year vision of a connected cabin experience for a major automotive company

* Solving for the complexities of brain surgery through 3D, VR, and AR

* The end to end customer experience for one of worlds largest telecoms

* Modeling hundreds of billions of dollars for the largest venture funds portfolio

* Tackling misinformation about pandemics for the largest global health organization

* Fighting human trafficking and drug smuggling at the US border

* Finding obscure cures to major diseases with NLP

* Cyber security for the largest US government agencies

* The experience of the next generation of connected smart refrigerators

* Solving for climate change with carbon offsets credits

* An investment strategies platform for a major financial services company

**What youll be doing:**

As a Momentum Design Lab Delivery Lead / Senior Project Manager, youll ensure the work we produce is effective and intelligent while working with a team of software product designers and developers. You will be responsible for the on-time-on-budget delivery of our projects using an Agile approach. Youll collaborate closely with clients throughout the entire lifecycle of the project. To succeed, youll need to have an eye for details and keep an eye on the big picture.

The Delivery Lead / Project Manager will drive the delivery of Momentums software design and development projects according to the agreed upon scope, time, budge, and product requirements all while ensuring the highest degree of customer satisfaction. You will gain exposure to different industries and businesses and play a key role in enabling the success of customer engagements.

The Delivery Lead / Project Manager is a key player in managing, tracking and communicating the progress and execution of projects through their entire lifecycle. From kickoff through completion, you will be responsible for planning customer engagements, defining the project scope and business requirements with stakeholders, managing the execution of deliverables while controlling scope, conducting the daily SCRUMs and ensuring timely resolution of discrepancies and project roadblocks. You will manage multiple concurrent projects and work with designers and developers. You will contribute to the success of the clients' products by actively engaging in the mandates.

**Required Skills:**

* Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner

* Monitoring the clients budget, explaining costs, and negotiating new terms if necessary

* Providing progress reports to clients and upper management

* Construct a high-level plan based on the proposal & SOW.

* Define the project scope and business requirements/user stories with the customer's stakeholders.

* Employ creative thinking and analytical capabilities to build customer experience and user experience solutions on a strategic level for the customer.

* Manage complex engagements from kickoff to final delivery (e.g. resourcing, internal/client kick-off, status calls & meetings, deliverables, backlog, reports, reviews/iteration sessions, co-creation workshops, delivery meetings, etc.)

* Identify the sprint goals, user stories, and tasks with product owners at the beginning of each sprint.

* Conduct the daily stand-ups and ensure timely resolution of discrepancies and project roadblocks.

Based on project scope or complexity, we either use a simple tool such as a tracking sheet, or a more comprehensive issue tracking tool, such as Jira, to maintain communication and tracking. We have a set of rules governing the issue creation process. We aim to have an appropriate level of task granularity, without going to excessive planning.

**Miniumum Qualifications/Skills** :

* 2+ years experience managing projects and strong knowledge of the key components of Agile project management (e.g., scope, time, cost, quality, resources, communication, risk, etc.) and associated tools, best practices, and methodologies.

* Excellent verbal and written communication skills.

* Strong analytical and problem-solving skills.

* Excellent customer management skills and the ability to work with customers to develop and manage project plans.

* Proven organizational skills and strong attention to detail.

* Strong knowledge of software design/development processes and technologies, particularly agile methodologies and tools such as Pivotal, Jira, etc.

* Self-starter, ability to work independently and as part of a team.

* A sense of humor and tenacity.

* Recent project delivery experience relevant to software UX design and development is preferred.

**Preferred:**

* 4 + years experience managing projects and strong knowledge of the key components of Agile project **OR** 3+ years of product management

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