Bilingual (English / Spanish) Patient Support Center Representative - Fontana, CA

2 weeks ago


Bryn Mawr, United States Optum Full time

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 8110 Mango Avenue Fontana, CA 92335.

We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

  • Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance
  • Meet department standards to adherence metric
  • Adherence metric is evaluated daily
  • Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with every internal and external customer
  • Multi - task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines
  • Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate
  • Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues
  • Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures
  • Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs
  • Translates oral information into concise and accurate written documentation per guidelines
  • Assists new or potential members in the choice of PCP and supplies general information about medical group
  • Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH)
  • Data enters PCP changes into the system and processes paperwork as necessary

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED OR equivalent work experience
  • MA (medical assistant certification)
  • Must be 18 years of age OR older
  • 2+ years of experience working in a customer service-based role
  • Bilingual fluency in English / Spanish
  • Ability to demonstrate proficiency using Microsoft Suite and other systems to include navigating multiple chat channels within Microsoft Teams
  • Ability to work an 8-hour shift, 40 hours a week, between 8:00 am - 5:00 pm PST from Monday Friday

Preferred Qualifications:

  • 1+ years of experience working in a healthcare setting
  • Previously worked OR is currently working as a contractor placed at UHG OR one of its subsidiaries OR affiliates

California Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED #RPOLinkedIn



  • Bryn Mawr, United States Optum Full time

    Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to...


  • Bryn Mawr, United States Bryn Mawr Medical Specialists Association Full time

    Job DescriptionJob DescriptionAbout UsFor more than 52 years, the medical experts of BMMSA have been providing personalized care to patients in the Philadelphia region. Our patients have seamless access to 80 highly-trained physicians in 11 specialties and primary care. This integration of primary and specialty care allows our providers to improve...


  • Bryn Mawr, United States Healthcare Outcomes Performance Company Full time

    Promptly greets and acknowledges patients. Informs M - As and Providers of the patient's arrival. Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed. Ins Patient, Representative, Service, Insurance, Healthcare, Retail, Information, Medical


  • Bryn Mawr, United States Premier Orthopaedics Full time

    Join our Team at Premier!Title: Patient Service Representative Location: Bryn Mawr, PA Schedule: Monday-Friday. 3 days/week 7:00am-3:30pm, 2 days/week 10:00am-7:00pm. About Us: Premier is a leading orthopedic practice committed to diagnosing and treating a wide range of orthopedic injuries and conditions. We operate in over 50 locations and have more than 70...


  • Bryn Mawr, United States Premier Orthopaedics Full time

    Join our Team at Premier!Title: Patient Service RepresentativeLocation: Bryn Mawr, PASchedule: Monday-Friday. 3 days/week 7:00am-3:30pm, 2 days/week 10:00am-7:00pm.About Us:Premier is a leading orthopedic practice committed to diagnosing and treating a wide range of orthopedic injuries and conditions. We operate in over 50 locations and have more than 70...


  • Bryn Mawr, United States Rosemont Care & Rehabilitation Center Full time

    Join Our Team as a Licensed Practical NurseRosemont Care & Rehabilitation Center is seeking a dedicated and compassionate Licensed Practical Nurse (LPN) to join our team. As a valued member of our healthcare team, you will have the opportunity to make a meaningful difference in the lives of our residents.Why Choose Rosemont Care & Rehabilitation Center?We...


  • Bryn Mawr, United States Prelude Fertility Full time

    Main Line Fertility (www.mainlinefertility.com) is seeking a full-time Patient Care Coordinator to join our team in the Bryn Mawr clinic.Our Patient Care Coordinator will be efficient, accurate, and professional. Primary duties include providing exemplary customer service by working collaboratively and proactively with physicians, clinical team members and...


  • Bryn Mawr, United States Prelude Fertility Full time

    Main Line Fertility (www.mainlinefertility.com) is seeking a full-time Patient Care Coordinator to join our team in the Bryn Mawr clinic.Our Patient Care Coordinator will be efficient, accurate, and professional. Primary duties include providing exemplary customer service by working collaboratively and proactively with physicians, clinical team members and...

  • Registered Nurse

    1 month ago


    bryn mawr, United States Bryn Mawr Hospital Full time

    Registered Nurse - Pain Center/EndoDescription: Could you be our next Pain Center/Endo Nurse at Bryn Mawr Hospital? Why work as a pain center Nurse? * Make an Impact! As a part of our Interdisciplinary Team working within the unit, your care and treatment of these patients is an integral part of their Patient Experience. * Develop and Grow Your Career!...

  • Registered Nurse

    4 weeks ago


    Bryn Mawr, United States Bryn Mawr Hospital Full time

    Registered Nurse - Pain Center/Endo Description: Could you be our next Pain Center/Endo Nurse at Bryn Mawr Hospital? Why work as a pain center Nurse? Make an Impact! As a part of our Interdisciplinary Team working within the unit, your care and treatment of these patients is an integral part of their Patient Experience. Develop and Grow Your Career! Be one...


  • Bryn Mawr, United States Bryn Mawr Extended Care Center Full time

    $4,000 Sign-on Bonus Available for FT Shifts!On Demand Pay-get paid tomorrow for work done today!Looking for a new opportunity? Come work for a team that truly appreciates you and rewards you for all the hard work you do! In addition to new wages, we also have a comprehensive benefit package that is right for you!This is our Advantage:$4,000 Sign-on Bonus!On...


  • Bryn Mawr, United States Bryn Mawr Extended Care Center Full time

    $4,000 Sign-on Bonus Available for FT Shifts!On Demand Pay-get paid tomorrow for work done today!Looking for a new opportunity? Come work for a team that truly appreciates you and rewards you for all the hard work you do! In addition to new wages, we also have a comprehensive benefit package that is right for you!This is our Advantage:$4,000 Sign-on Bonus!On...


  • Bryn Mawr, Pennsylvania, United States Citizens Full time

    About the RoleCitizens is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesGreet customers in our lobbies and provide assistance with their financial needs.Demonstrate how to use our...


  • Bryn Mawr, United States Rosemont Center Full time

    Job Title: Licensed Practical Nurse Night ShiftRosemont Center is seeking a dedicated and compassionate Licensed Practical Nurse (LPN) to join our team for night shift positions.About the Role:This is a unique opportunity to make a meaningful impact on the lives of our residents. As an LPN, you will be responsible for providing high-quality care and support...

  • Receptionist

    2 months ago


    Bryn Mawr, United States Resources For Human Development Full time

    Job Type Full-time Description Job title Receptionist Reports to Program Director Why RHD?Generous PTO Package!$1500 sign on bonus after 90 days of successful employment Opportunity for growth and development!Position Summary The Receptionist will be responsible for handling day to day operations in the office setting and coordinating message...


  • Bryn Mawr, United States NueHealth Full time

    Our Patient Care Techperforms home health care for patients across the Postoperative period by providing home health nursing services from admission, through a 48 hour recovery stage in our residential suites, and into the client's permanent residence up until discharge. Assists in the care of assigned patients as directed by appropriate nursing...


  • Bryn Mawr, Pennsylvania, United States Main Line Health Full time

    Job Summary:We are seeking a skilled Mental Health Technician to join our team at Bryn Mawr Hospital. As a Mental Health Technician, you will play a vital role in providing safe and quality nursing care to patients on our inpatient psychiatric unit.Key Responsibilities:Assist patients with daily living activities, take vital signs, and observe patient...


  • Bryn Mawr-Skyway, Washington, United States Delta-T Group Inc. Full time

    Job Title: Account Manager/Business DeveloperJob Summary:We are seeking a highly motivated and results-driven Sales Development Representative to join our team. As a Sales Development Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with key decision-makers, and driving sales growth.Key...


  • Bryn Mawr, United States Rosemont Full time

    Job Description:Rosemont est à la recherche d'un professionnel qui accompagnera nos patients dans leur quotidien.Responsabilités:Assurer la qualité de soins et fournir une assistance aux patients.Travailler en équipe avec les infirmières et les autres professionnels de la santé.Exigences/Qualifications:Avoir une formation en soins infirmiers et une...


  • Bryn Mawr, United States The Children's Hospital of Philadelphia Full time

    Reference #: 1013124 SHIFT:Any (United States of America) Seeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is...