Bilingual (English / Spanish) Patient Support Center Representative - Fontana, CA
19 hours ago
Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 8110 Mango Avenue Fontana, CA 92335.
We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.
Primary Responsibilities:
- Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance
- Meet department standards to adherence metric
- Adherence metric is evaluated daily
- Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with every internal and external customer
- Multi - task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines
- Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate
- Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues
- Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures
- Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs
- Translates oral information into concise and accurate written documentation per guidelines
- Assists new or potential members in the choice of PCP and supplies general information about medical group
- Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH)
- Data enters PCP changes into the system and processes paperwork as necessary
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- MA (medical assistant certification)
- Must be 18 years of age OR older
- 2+ years of experience working in a customer service-based role
- Bilingual fluency in English / Spanish
- Ability to demonstrate proficiency using Microsoft Suite and other systems to include navigating multiple chat channels within Microsoft Teams
- Ability to work an 8-hour shift, 40 hours a week, between 8:00 am - 5:00 pm PST from Monday Friday
Preferred Qualifications:
- 1+ years of experience working in a healthcare setting
- Previously worked OR is currently working as a contractor placed at UHG OR one of its subsidiaries OR affiliates
California Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED #RPOLinkedIn
-
Bryn Mawr, United States Optum Full timeCuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to...
-
Patient Service Representative
2 months ago
Bryn Mawr-Skyway, Washington, United States Foot and Ankle Center Full timeJob SummaryThe Patient Representative plays a vital role in enhancing the patient experience at every interaction. This position is responsible for answering patient calls, scheduling appointments, and addressing patient needs in a professional and courteous manner.Key ResponsibilitiesRegister patients into the electronic medical record systemCollect and...
-
Patient Care Representative
4 weeks ago
Bryn Mawr, United States Bryn Mawr Medical Specialists Association Full timeJob DescriptionJob DescriptionAbout UsFor more than 52 years, the medical experts of BMMSA have been providing personalized care to patients in the Philadelphia region. Our patients have seamless access to 80 highly-trained physicians in 11 specialties and primary care. This integration of primary and specialty care allows our providers to improve...
-
Patient Service Representative
4 months ago
Bryn Mawr, United States Healthcare Outcomes Performance Company Full timePromptly greets and acknowledges patients. Informs M - As and Providers of the patient's arrival. Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed. Ins Patient, Representative, Service, Insurance, Healthcare, Retail, Information, Medical
-
Patient Service Representative
2 weeks ago
Bryn Mawr, United States Premier Orthopaedics Full timeJoin our Team at Premier!Title: Patient Service Representative Location: Bryn Mawr, PA Schedule: Monday-Friday. 3 days/week 7:00am-3:30pm, 2 days/week 10:00am-7:00pm. About Us: Premier is a leading orthopedic practice committed to diagnosing and treating a wide range of orthopedic injuries and conditions. We operate in over 50 locations and have more than 70...
-
Patient Service Representative
2 months ago
Bryn Mawr, United States Premier Orthopaedics Full timePremier Orthopedics and Sports Medicine is looking for a Patient Service Representative to join our Bryn Mawr, PA Physical Therapy clinic!Schedule: Monday-Friday: 3 days/week 7:00am-3:30pm and 2 days/week 10:00am-7:00pm.The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a...
-
Patient Service Representative
4 weeks ago
Bryn Mawr-Skyway, Washington, United States Premier Orthopaedics Full timePatient Service RepresentativePremier Orthopaedics and Sports Medicine is seeking a highly skilled Patient Service Representative to join our team in Bryn Mawr, PA. As a key member of our Physical Therapy clinic, you will be responsible for providing exceptional patient care and administrative support.Key Responsibilities:Promptly greet and acknowledge...
-
English Teacher for Middle and Upper School
3 weeks ago
Bryn Mawr, United States The Baldwin School Full timeJob OverviewThe Baldwin School, a renowned all-girls college preparatory independent day school, seeks a dedicated and experienced English teacher to fill a long-term substitute position in the Middle and Upper School. This opportunity is ideal for a passionate educator looking to make a meaningful impact on the lives of young learners.As a member of our...
-
Patient Service Representative
3 weeks ago
Bryn Mawr, United States Premier Orthopaedics Full timeJoin our Team at Premier!Title: Patient Service RepresentativeLocation: Bryn Mawr, PASchedule: Monday-Friday. 3 days/week 7:00am-3:30pm, 2 days/week 10:00am-7:00pm.About Us:Premier is a leading orthopedic practice committed to diagnosing and treating a wide range of orthopedic injuries and conditions. We operate in over 50 locations and have more than 70...
-
Bilingual Mental Health Therapist
1 month ago
Bryn Mawr, PA, USA, United States Comhar Inc. Full timeJob Title: Bi-lingual Recovery Counselor TherapistCOMHAR, Inc. is a non-profit community-based health and human service organization founded in 1975. We are seeking a Bi-lingual (English/Spanish) Therapist/Recovery Counselor to join our team.Responsibilities:Engage individuals in recovery education and supports, and assist in the orientation process for new...
-
Patient Care Coordinator
1 month ago
Bryn Mawr, United States Bryn Mawr Medical Specialists Association Full timeAbout UsBryn Mawr Medical Specialists Association has been providing personalized care to patients in the Philadelphia region for over 52 years. Our patients have seamless access to 80 highly-trained physicians in 11 specialties and primary care. This integration of primary and specialty care allows our providers to improve communication by using a shared...
-
Nursing Assistant
3 weeks ago
Bryn Mawr, Pennsylvania, United States Rosemont Care & Rehabilitation Center Full timeRosemont Care & Rehabilitation Center is seeking a dedicated Certified Nursing Assistant to provide exceptional care and support to our residents. As a CNA, you will work under the direction of a licensed nurse to ensure the safety and comfort of our residents.Responsibilities:Care for residents in a manner conducive to their safety and comfortPerform all...
-
Licensed Practical Nurse
3 weeks ago
Bryn Mawr, United States Rosemont Care & Rehabilitation Center Full timeLPN Opportunity at Rosemont Care CenterRosemont Care & Rehabilitation Center is seeking a skilled Licensed Practical Nurse (LPN) to join our team. As an LPN, you will play a vital role in providing high-quality care to our residents.Responsibilities:Implement nursing interventions to stabilize residents' conditions and prevent complications.Conduct daily...
-
Licensed Practical Nurse
2 weeks ago
Bryn Mawr, United States Rosemont Care & Rehabilitation Center Full timeJoin Our Team as a Licensed Practical NurseRosemont Care & Rehabilitation Center is seeking a dedicated and compassionate Licensed Practical Nurse (LPN) to join our team. As a valued member of our healthcare team, you will have the opportunity to make a meaningful difference in the lives of our residents.Why Choose Rosemont Care & Rehabilitation Center?We...
-
Guest Service Representative
4 weeks ago
Bryn Mawr, United States European Wax Center Bryn Mawr PA Full timeBe a Part of Our TeamWe're seeking a Guest Services Associate who embodies our values of care, integrity, and fun. As a key member of our team at European Wax Center in Bryn Mawr PA, you'll play a vital role in ensuring every guest has a confident and enjoyable experience. Your expertise will shine as you lead with compassion and dedication, making every...
-
Patient Care Coordinator
3 weeks ago
Bryn Mawr, United States Prelude Fertility Full timeMain Line Fertility (www.mainlinefertility.com) is seeking a full-time Patient Care Coordinator to join our team in the Bryn Mawr clinic.Our Patient Care Coordinator will be efficient, accurate, and professional. Primary duties include providing exemplary customer service by working collaboratively and proactively with physicians, clinical team members and...
-
Patient Care Coordinator
4 weeks ago
Bryn Mawr, United States Prelude Fertility Full timeMain Line Fertility (www.mainlinefertility.com) is seeking a full-time Patient Care Coordinator to join our team in the Bryn Mawr clinic.Our Patient Care Coordinator will be efficient, accurate, and professional. Primary duties include providing exemplary customer service by working collaboratively and proactively with physicians, clinical team members and...
-
Registered Nurse
4 weeks ago
bryn mawr, United States Bryn Mawr Hospital Full timeRegistered Nurse - Pain Center/EndoDescription: Could you be our next Pain Center/Endo Nurse at Bryn Mawr Hospital? Why work as a pain center Nurse? * Make an Impact! As a part of our Interdisciplinary Team working within the unit, your care and treatment of these patients is an integral part of their Patient Experience. * Develop and Grow Your Career!...
-
Registered Nurse
2 weeks ago
Bryn Mawr, United States Bryn Mawr Hospital Full timeRegistered Nurse - Pain Center/Endo Description: Could you be our next Pain Center/Endo Nurse at Bryn Mawr Hospital? Why work as a pain center Nurse? Make an Impact! As a part of our Interdisciplinary Team working within the unit, your care and treatment of these patients is an integral part of their Patient Experience. Develop and Grow Your Career! Be one...
-
Customer Service Representative
1 month ago
BRYN MAWR, United States Citizens Full time{"title": "Customer Service Representative", "description": "About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers in a fast-paced branch environment.Key...